NURZARITH SOFIA HAZMI
Visual Merchandising
Kuala Lumpur,Pandan Indah
Summary
Motivated and hardworking Visual Merchandiser in the retail industry with a love for fashion and design. Adapt to working as a productive team member to meet the needs of customers and help achieve sales goals. Detail-oriented merchandising professional aiming to leverage 5 years of developing effective visual displays to bring value to the role of visual merchandising. Strong passion for utilising consumer behaviour expertise and knowledge of colour theory to create captivating visual displays.
Overview
14
14
years of professional experience
Work History
Visual Merchandiser
H&M Retail Sdn. Bhd.
07.2022 - Current
- To ensure the garment presentation in windows and in store is in line with the Commercial Handbook
- To maximize and drive commercial opportunities in the store within the H&M brand guidelines
- Driving the sales target by identify opportunities to increase customer satisfaction and sales
- Support the store team to enhance the customer and working experience in store through coaching
- Working together with the store management team to ensure that all legal requirements and H&M policies are fulfilled
- Organize and plan the workload according to the business needs and commercial planner
- Ensure safety, security and administration procedures are always followed.
Sales Associate and Cashier
AlFuttaim, ZARA
06.2019 - 06.2022
- Handled customer interactions, advising buyers during visit to ensure customer satisfaction
- Point of purchase sales
- Developed a proven record of success in high volume, high pressure environment
- Work closely with management to continuously improve performance by analyzing sales history, project sales, setting future goals, and exceeding stated goals
- Collaborate with the merchandizing team to keep inventory current, showroom organized and store product easily accessible to minimize client wait time.
Sales Associate, Senior Sales Associate
Legendary Fashion Sdn Bhd
06.2018 - 06.2019
- Train new employees on sales and visual standards
- Assist customer with finding item on sales floor
- Collaborate with stock team to process shipment for sales floor
- Resets sales floor to visual standards at end of sales day
- Preparing daily task and sales report for the management
- Proses customer transaction
- Helping visual merchandiser to set up floor moves when visual standard change (new season).
RedBerry Contact Centre Sdn Bhd
09.2016 - 04.2017
- Telemarketing - Representing CIMB bank to promote their product by calling prospective customers and influence customer to subscribe to the programme introduced by CIMB.
Junior Hairstylist
Asaloon
08.2015 - 08.2016
Sales Assistant
Bepure Resources Sdn Bhd
10.2014
- Handling and managing event.
Team leader
Dommal Food Service Sdn Bhd
04.2010 - 03.2014
- Functions as a role model for staff and responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained
- Implementing new initiatives and making sure all staff understand them
- Planning and review KPI for customer service department, in yearly and monthly basis
- Reporting directly to customer service manager
- Handling orders, customer complaint and outlet for Domino's Pizza Malaysia & Singapore markets
- Assist in web orders and handling online matters
- Coaching among team members.
Education
Diploma - Hairsylist
Thomas & Guys, Puchong
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah BT 8, Puchong
Skills
Creative
Teamwork
Communication Skills
Retail Sales Campaign
Seasonal Promotion
Innovative
Able to work under pressure
Multitasking
Fast Learner
Overstock management
Merchandising plan creation
Brand Image Alignment
Timeline
Visual Merchandiser
H&M Retail Sdn. Bhd.
07.2022 - Current
Sales Associate and Cashier
AlFuttaim, ZARA
06.2019 - 06.2022
Sales Associate, Senior Sales Associate
Legendary Fashion Sdn Bhd
06.2018 - 06.2019
RedBerry Contact Centre Sdn Bhd
09.2016 - 04.2017
Junior Hairstylist
Asaloon
08.2015 - 08.2016
Sales Assistant
Bepure Resources Sdn Bhd
10.2014
Team leader
Dommal Food Service Sdn Bhd
04.2010 - 03.2014
Diploma - Hairsylist
Thomas & Guys, Puchong
Sijil Pelajaran Malaysia - undefined
Sekolah Menengah BT 8, Puchong