NUR ZAHARATUL DINIAH BINTI AHMAD KAMALUDIN

1. Inventory Management 2. Customer Service & Bookings 3. Marketing & Promotion 4. Pickup, Delivery & Returns 5. Financial Management 6. Growing & Expanding the Business

• Organizing and storing clothes properly to keep them in good condition.
• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Cleaning, steaming, and repairing garments after each rental.
• Handling inquiries via WhatsApp, social media, or phone calls.
• Assisting customers with outfit selection based on their event, size, and preferences.
• Arranging for customers to try on clothes at home (if allowed) or providing virtual consultations.
• Managing rental agreements, deposits, and payments.
• Promoting your business on social media platforms like Facebook and Carousell.
• Posting high-quality photos and videos of your rental collection.
• Coordinating pickup times for customers coming to your house.
• Offering delivery or courier services for customers who prefer convenience.
• Checking returned items for damages and preparing them for the next rental.
• Tracking income and expenses to maintain profitability.
• Setting rental prices and managing deposits.
• Keeping records of transactions and managing customer bookings.
• Adding new clothing pieces based on customer demand and fashion trends.
• Improving customer experience to encourage repeat rentals and referrals.

• Performing secretarial duties such as prepare Risk Management Committee minutes meetings.
• Processing, typing, editing, and formatting reports and documents.
• Filing documents, as well as entering data and maintaining databases.
• Directing internal and external calls, emails, and faxes to designated departments.
• Arranging and scheduling appointments, Risk Management Department meetings, and events.
• Monitoring office supplies and ordering replacements.
• Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings.
• Preparing facilities and arranging refreshments for events, if required.
• Handling all administrative task.
• Flight ticket booking if needed.

Customer Assistance & Support

• Assisted clients with travel inquiries, bookings, and itinerary planning.
• Provided information on destinations, flights, hotels, and tour packages.
• Handled customer calls, emails, and walk-in inquiries professionally.
  

Booking & Reservation Management

• Assisted in processing airline, hotel, and tour package reservations.
• Helped maintain accurate booking records and client details.
• Coordinated with travel vendors and service providers to confirm bookings.
  

Administrative & Clerical Tasks

• Travel documents, and visa application processes.
• Updated databases, maintained client files, and organized travel schedules.
• Assisted with invoicing, payments, and transaction records.
  

Learning & Industry Exposure

• Gained hands-on experience in the travel and tourism industry.
• Learned about travel regulations.
  Developed strong communication, problem-solving, and customer service skills.

Skills Gained:

• Customer Service & Communication
• Travel Booking & Coordination
• Administrative & Organizational Skills
• Marketing & Sales Support
  

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
• Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
• Complied with all company policies regarding uniform standards, punctuality, and professionalism.
• Communicated with kitchen staff to enable accurate food preparation.
• Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Processed orders and sent to kitchen employees for preparation.