NURYSH AEDEELYA
Johor Bahru, Johor
Summary
Experienced with operational oversight, staff coordination, and customer service excellence. Utilizes strategic planning to optimize resources and improve service quality. Track record of enhancing guest satisfaction through effective team leadership and process improvements.
Overview
2
2
years of professional experience
2
2
Languages
Work History
F&B Manager
JELITA D' CAFE
12.2023 - Current
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
- Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
- Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
ACCOUNT AND ADMIN ASSISTANT
CK VACATION SDN BHD
08.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Prepare bank deposits and enter financial transactions into databases.
Education
INTERNATIONAL BUSINESS - International Business Management
MANAGEMENT AND SCIENCE UNIVERSITY
Johor Bahru, Johor, Malaysia 04.2001 -
DIPLOMA IN MANAGEMENT - Management
MANAGEMENT AND SCIENCE UNIVERSITY
Shah Alam, Selangor, Malaysia 04.2001 -
SPM -
SMK PASIR GUDANG 2
PASIR GUDANG 04.2001 -
Skills
Cost control
Hygiene standards
Teamwork
Customer service
Problem-solving
Hospitality management
Time management
Problem-solving abilities
Multitasking
Team leadership
Customer satisfaction
Cash handling
Timeline
F&B Manager
JELITA D' CAFE
12.2023 - Current
ACCOUNT AND ADMIN ASSISTANT
CK VACATION SDN BHD
08.2022 - 01.2023
INTERNATIONAL BUSINESS - International Business Management
MANAGEMENT AND SCIENCE UNIVERSITY
04.2001 -
DIPLOMA IN MANAGEMENT - Management
MANAGEMENT AND SCIENCE UNIVERSITY
04.2001 -
SPM -
SMK PASIR GUDANG 2
04.2001 -
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