Summary
Overview
Work History
Education
Skills
Interests
References
Timeline
Generic
NUR YASMIN HIDAYAH ABD RAHIM

NUR YASMIN HIDAYAH ABD RAHIM

SALES ASISSTANT
PT 2903 TAMAN KENERAK JAYA, 17000 PASIR MAS, KELANTAN,03

Summary

I am a Diploma holder in Architecture from Politeknik Sultan Haji Ahmad Shah Kuantan Pahang. I would like to join your team due to my experience in work. If i been accept in your company i will always keep ready to learn a new skills and new experience in work. I used to work in hotel which in banquet section. I am a punctual and motivated person who is able to work in busy environment. Recognize as passionate learner with multi-tasking abilities. I am an excellent team worker and able to take instruction from all level and build up good working relationship with colleagues.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Sales Associate

UB COLLECTION SDN BHD
02.2022 - Current
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Monitored sales trends to advise on restocking, ensuring popular items were always available.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.

SELF-EMPLOYMENT

AURANAD HOMESTAY
Kota Bharu, Kelantan
06.2021 - 01.2022
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Adhered to professional house cleaning checklist.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Changed bed linens and collected soiled linens for cleaning.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Utilized strong organizational skills to manage daily housekeeping tasks while meeting strict deadlines.
  • Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
  • Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.

Document Scanner

PERCETAKAN NASIONAL MALAYSIA BERHAD
03.2021 - 05.2021
  • Prepared documents for scanning by removing staples, paper clips, and other obstructions that could damage equipment or impede operations.
  • Supported company growth initiatives through consistent achievement of productivity goals and high-quality output standards.
  • Maintained an organized workspace, ensuring easy access to necessary equipment and materials.
  • Reduced processing time for large-scale projects by organizing and prioritizing tasks effectively.
  • Checked output images for proper sizing, resolution, and proportion requirements to meet quality standards.
  • Contributed to the development of standardized operating procedures for the document scanning department.
  • Improved turnaround times on urgent projects through effective communication and coordination with team members.
  • Optimized file storage systems by categorizing scanned documents accurately and systematically.
  • Followed security and privacy policies, standards and guidelines to protect informational assets of company and customers.
  • Increased efficiency by implementing a streamlined document scanning process.
  • Managed sensitive documents with confidentiality and discretion, adhering to company policies and regulations.
  • Gathered, sorted and scanned documents to enter into computer system.

Factory Operator

HIKOKI SDN BHD
01.2020 - 04.2020
  • Supported continuous improvement efforts by participating in process review meetings and implementing recommended changes.
  • Successfully transitioned between different roles within the factory as needed, demonstrating adaptability and flexibility in meeting operational requirements.
  • Collaborated with team members to meet production deadlines, ensuring efficient workflow across the factory floor.
  • Demonstrated strong problem-solving skills by diagnosing and resolving mechanical issues swiftly to minimize production delays.
  • Managed multiple production lines simultaneously, utilizing strong multitasking abilities to maintain productivity levels without compromising quality standards.
  • Communicated effectively with supervisors and colleagues to address concerns and share updates on progress towards production goals.
  • Kept accurate records of inventory levels, ensuring sufficient raw materials were readily available for production needs.
  • Maintained a safe working environment by adhering to safety protocols and wearing appropriate protective gear.
  • Handled raw materials responsibly, minimizing waste through proper storage techniques and usage habits.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Maintained organized work area by cleaning and removing hazards.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.

SALES ASISSTANT

DAISO JAPAN AEON
04.2018 - 07.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

PART TIME SALES ASISSTANT

PARKSON
02.2016 - 04.2016
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Updated product displays regularly, keeping store appearance fresh and appealing.

PART TIME BANQUET HOTEL

ZENITH HOTEL
01.2015 - 12.2015
  • Handled food and beverage orders for up to 8 guests, delivering prompt and friendly service.
  • Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
  • Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Elevated guest dining experience, recommending beverage pairings based on menu selections.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
  • Elevated overall banquet experience by consistently delivering high-quality service that exceeded guest expectations.
  • Handled special dietary requests, accommodating diverse preferences and needs of event attendees.
  • Addressed guest concerns promptly and professionally, resolving issues while maintaining customer satisfaction levels.

Education

No Degree - DIPLOMA OF ARCHITECTURE

POLITEKNIK SULTAN HAJI AHMAD SHAH
Kuantan, Pahang, Malaysia
04.2001 -

Skills

Product sales

Microsoft Words

Microsoft Excel

Microsoft PowerPoint

CapCut

Canva

Cash handling

Customer service

Interests

Travelling

Reading horror book

Movies

References

  • Auranad homestay - Puan Nadia Hidayah

0135125345

Timeline

Sales Associate

UB COLLECTION SDN BHD
02.2022 - Current

SELF-EMPLOYMENT

AURANAD HOMESTAY
06.2021 - 01.2022

Document Scanner

PERCETAKAN NASIONAL MALAYSIA BERHAD
03.2021 - 05.2021

Factory Operator

HIKOKI SDN BHD
01.2020 - 04.2020

SALES ASISSTANT

DAISO JAPAN AEON
04.2018 - 07.2019

PART TIME SALES ASISSTANT

PARKSON
02.2016 - 04.2016

PART TIME BANQUET HOTEL

ZENITH HOTEL
01.2015 - 12.2015

No Degree - DIPLOMA OF ARCHITECTURE

POLITEKNIK SULTAN HAJI AHMAD SHAH
04.2001 -

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