NURYANIS BINTI SAMSUAR

• Focusing on sales.
• Handling report, staff and keeping display item tidy in the store.
• Approach customer, identify needs, recommend product.
• Assist customer to our new product.
• Strive to meet and exceed sales target monthly (150k).
• Handling daily sales target.
• Handle customer from online purchase.
• Remain knowledgeable about and answer questions related to merchandise, sales promotions and store policy.
• Operate a cash register and perform related tasks, including cash handling, credit card processing, opening and closing of the register when on the first or last shift of the day. - Handle and monitor report (Sales, sales target, closing & opening).

Industrial Training :

• OJTI (On job training instructur).
• Digital Training (Charles & Keith product knowledge). - Training Trend & Look (Season trend).
• Guest Training (Customer Service) - Guest with social distancing training (Covid-19) - Visual Merchandiser.
• JIT (Closing skill & effective up selling).
• Upsell Training.
• Grooming Training.
• Onboard Training (Background history).

Achivements :

• Top sales performer at store sunway pyramid, consistently ranked #1 in monthly sales among all team members for 6 month in a row.
• Managed to maintain monthly sales target (80k - 150k).

• Provided exceptional customer service by offering personalized style recommendations and assisting with wardrobe building based on current Defacto collections and trends.
• Supported daily operations including fitting room management, cash handling, stock replenishment, and floor set changes.
• Mentored new team members on Defactorian customer service standards, sales techniques, and store procedures.
• Delivered exceptional customer service by offering personalized styling advice, upselling complementary items, and maintaining a deep knowledge of fashion trends and seasonal collections.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
• Monitored KPIs including sales targets, conversion rates, average transaction value (ATV), and units per transaction (UPT) to support goal setting and team development.
• Prepared and analyzed monthly sales reports to track individual and team performance, identify top-selling items, and highlight opportunities for growth or improvement.