MICROSOFT EXCEL
Hi, I’m
NURWAFA HANISAH BINTI KAMAL
SALES ASSOCIATE
Sepang, Selangor,10
Summary
- Dynamic Retail Sales Associate with proven success at BRAUN BUFFEL, consistently achieving sales goals through exceptional customer service and product knowledge. Skilled in POS system operation and adept at fostering customer loyalty, I excel in creating inviting store environments and implementing effective merchandising strategies to drive sales.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
7
years of professional experience
2
Languages
Work History
BRAUN BUFFEL
Retail Sales Associate
06.2024 - 03.2025
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Charles And Keith And Pedro
Retail Sales Associate
02.2024 - 05.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Salomon
Retail Sales Associate
05.2021 - 02.2024
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Greeted customers and provided outstanding customer service.
DAPHNE SDN BHD
Sales Associate
04.2018 - 06.2019
Job overview
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
SEKOLAH MENENGAH KEBANGSAAN SERI SEPANGSepang, Selangor, Malaysia
High School Diploma
04.2001
Skills
Customer service
Money handling
Teamwork and collaboration
Order processing
Flexible schedule
Product knowledge
Store opening and closing
Stocking and receiving
Store maintenance
POS system operation
Stock replenishment
Sales goals attainment
Software
Timeline
Retail Sales Associate
BRAUN BUFFEL
06.2024 - 03.2025
Retail Sales Associate
Charles And Keith And Pedro
02.2024 - 05.2024
Retail Sales Associate
Salomon
05.2021 - 02.2024
Sales Associate
DAPHNE SDN BHD
04.2018 - 06.2019
SEKOLAH MENENGAH KEBANGSAAN SERI SEPANG
High School Diploma
04.2001