Cheerful individual willing to quickly learn office routines and carry out tasks without supervision. Gets along with members of staff from all levels and department. Accountable professional willing to efficiently carry out oral and written directions from senior staff.
Overview
14
14
years of professional experience
Work History
Clerk (Management Information System)
New World Mart Kidurong
09.2023 - Current
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Maintained filing system and organized customer documents for easy retrieval of information.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
RECEIVING CLERK
GREAT FOOD ENTERPRISE
07.2022 - 07.2023
Directed clerical tasks, including copying, faxing and file management.
Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
Maintained clean and orderly reception area to impress and welcome visitors.
Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
Welcomed guests and clients in friendly, positive manner.
ADMIN CLERK
SAMEMAX EQUIPMENT SDN. BHD
12.2017 - 06.2021
Accepted and processed cash, card and mobile payments to complete customer transactions.
Answered telephone calls to offer information, direct callers and take messages.
Organised fair access to office facilities, resources and supplies.
Handled photocopying documents, updating files and faxing communications for staff.
Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
GENERAL CLERK
FAME SOLUTION PLASTIC ENTERPRISE
05.2011 - 05.2016
Accepted and processed cash, card and mobile payments to complete customer transactions.
Managed client communications by answering phones and corresponding through email.
Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep office running smoothly.
Education
SPM -
SMK LUAR BANDAR SIBU
2006
Skills
Payment processing
Cleaning standards
Excellent verbal communication
Customer assistance
Cash counting
Document management
Additional Information
KURSUS KERANI AM (PERKERANIAN)
KURSUS MICROSOFT OFFICE 2016
KURSUS ASAS KESETIAUSAHAAN
Languages
Malay
Proficient
C2
English
Intermediate
B1
BAHASA IBAN
Proficient
C2
Education
other
COURSES ATTEND
SIJIL TAMAT KURSUS ASAS KESETIAUSAHAAN SESI SEPTEMBER 2017, LI HUA HOTEL, BINTULU, SARAWAK
SIJIL TAMAT KURSUS PERKERANIAN
SIJIL KEMAHIRAN KOMPUTER MICROSOFT OFFICE 2016, SESI SEPTEMBER 2017
<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY<ul>
<li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li>
<li>Handling the order processing of modern trade, CNC business in South.</li>
<li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li>
<li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li>
<li>Maintaining and updating the various master files for smooth and error-free work.</li>
<li>Guide and train the subordinates for proper workflow.</li>
<li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li>
<li>Coordinated with vendors to ensure timely delivery of products.</li>
<li>Supported sales teams with product information and training resources.</li>
<li>Coordinated activities across different departments to meet deadlines efficiently.</li>
<li>Generate and analyze reports as per the KAM's requirements.</li>
<li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li>
<li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li>
<li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li>
<li>Resolving the queries of the sales team related to the order processing.</li>
<li><br></li>
<li>Resolved any disputes between customers and suppliers in an efficient manner.</li>
<li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li>
<li>Maintained positive working relationship with fellow staff and management.</li>
<li>Identified needs of customers promptly and efficiently.</li>
</ul> at HIMALAYA WELLNESS COMPANY
Clerk/Management Information System/HR at TUNASMANJA SUPERMARKET CAWANGAN BANDAR BARU PAKAClerk/Management Information System/HR at TUNASMANJA SUPERMARKET CAWANGAN BANDAR BARU PAKA