Nurul Tasneem DM Premnajeeb

Serve as Scrum Master for multiple cross-functional teams delivering greenfield initiatives within the company projects and additional Mercury Project, ensuring successful delivery while fostering high-performing and self-managing teams.

Key Responsibilities & Achievements:

• Lead Agile delivery across two squads (Output & ICDX teams) ensuring project milestones and timelines are met
• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews and Retrospectives
• Drive collaboration between team members, Product Owners, and stakeholders to ensure alignment on project goals and priorities
• Support teams in identifying and removing impediments to maintain delivery flow and team velocity
• Monitor delivery progress and ensure transparency through Azure DevOps dashboards and reporting
• Track project dependencies, risks, and blockers while keeping stakeholders informed of progress and challenges
• Assist teams in implementing delivery tracking dashboards in Azure DevOps to improve visibility and project monitoring
• Foster a collaborative and positive team culture that promotes ownership, accountability, and continuous improvement
• Successfully organized a team hackathon that generated innovative solutions for improving the team's email output configuration
• Achieved consistent sprint completion with zero spillovers, improving predictability of delivery

Played a key role in driving Agile adoption and cultural transformation within the organization by coaching squads and stakeholders on Agile practices.

Key Contributions:

• Coached multiple squads and leaders on Agile principles, Scrum practices, and Lean methodologies
• Facilitated Agile ceremonies and guided teams in improving collaboration, transparency, and delivery outcomes
• Delivered Agile workshops and training sessions for employees across different roles and seniority levels
• Partnered with Product Owners, Chapter Leads and management to strengthen Agile practices and team effectiveness
• Introduced Lean and Design Thinking techniques to support innovation and product discovery
• Supported organizational Agile transformation initiatives through coaching, facilitation, and knowledge sharing and creating blueprint for transformation of the squads within the organization.

• Spearheaded the RHB Agile Academy initiative, designing an 8-module Agile learning framework to build Agile capabilities across employees and train new Agile Coaches, including structured learning materials and certification-style assessments

Responsible for driving sales growth and building long-term customer relationships across a range of banking products.

Key Responsibilities:

• Generated new business for Home loans, ASB loans, credit cards, personal loans, deposits, and insurance
• Managed client relationships and provided financial solutions tailored to customer needs
• Consistently achieved sales targets while maintaining strong customer satisfaction

• Achieved high client retention with personalized banking solutions

• Enhanced sales performance with strategic planning and execution

• Streamlined work processes, improving efficiency within the branch