NURUL SYAZWANI RASLAN
COE, SamChat Consultant
Petaling Jaya, Selangor
Summary
Proficient in customer service and experienced in TMC industry environment. Demonstrated ability to handle client individual needs with advice. Open to a new career challenges and development in travel industry.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
SAM Chat Consultant, COE
FCM Travel
07.2023 - Current
- Serve corporate traveler inquiries via chat function in the travel platform that operate 24/7
- Handling client policy implementation relating platform chat function
- Supporting PNRs queue checking
Receptionist cum Reservation
Tioman Dialysis Retreat Sdn Bhd (Impian Inn Tioman)
08.2022 - 06.2023
- Handling general reception task such as greetings, handling guest check in/out, responding calls and enquiries
- Liaising with the Inn agents for reservation and billing
- Carried out general clerk task by doing basic documentation and filing
General Admin cum Reservation Clerk
Rompin Beach Resorts Sdn Bhd
03.2022 - 08.2022
- Joined as intern and offered to continue to be part of the company
- Handling general operation management task by collect information and perform data entry, copy, file, and update paper and electronic document as well as assisting other task in operating the resorts such as taking reservations and key into the system
Receptionist / Admin Clerk (Temporary)
Salcon MMC JV Sdn Bhd
11.2017 - 12.2018
- Carried out day-to-day accurately and actively in managing office front desk by answering and transferring calls, receiving and sending documents to dispatch, data entry and performing various administrative tasks
Education
Diploma - Tourism Management (Park & Recreation)
Politeknik Muadzam Shah
Muadzam Shah, Pahang 06.2016 - 04.2019
Bachelor's Degree - Hotel and Tourism Management
UiTM Kampus Bandaraya Melaka
Melaka 09.2019 - 08.2022
Skills
GDS proficiency (Amadeus)
Customer assistance skills
Proficient in team dynamics
Experienced with MS Office applications
Timeline
SAM Chat Consultant, COE
FCM Travel
07.2023 - Current
Receptionist cum Reservation
Tioman Dialysis Retreat Sdn Bhd (Impian Inn Tioman)
08.2022 - 06.2023
General Admin cum Reservation Clerk
Rompin Beach Resorts Sdn Bhd
03.2022 - 08.2022
Bachelor's Degree - Hotel and Tourism Management
UiTM Kampus Bandaraya Melaka
09.2019 - 08.2022
Receptionist / Admin Clerk (Temporary)
Salcon MMC JV Sdn Bhd
11.2017 - 12.2018
Diploma - Tourism Management (Park & Recreation)
Politeknik Muadzam Shah
06.2016 - 04.2019
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