NURUL SYAZA BAHARIM
Medical Evidence Executive
C17-03, 328, Jln Tun Razak, Kampung Datuk Keramat, 50400 Wilayah Persekutuan Kuala Lumpur
Summary
A Hard-working, motivated individual with high excellent creativity innovative business development skills and multi-talented. Very organized with strong attention to detail and outstanding research management. Energetic, team-player who takes pride in quality of work. Looking for an opportunity to find a new challenging career while contributing to the success of the organization.
Overview
4
4
years of professional experience
Work History
Medical Evidence Executive
Dytan Health On-Line Sdn Bhd
01.2023 - Current
- Efficiently followed up with medical centers and clinics on the status of medical reports via outbound calls, making approximately 15 to 20 call perdays.
- Proactively coordinated with the courier services to schedule the retrieval of reports from the clinics and followed up on reports that had not received daily, ensuring the report were received within the TAT.
- Engaged in administrative task involving matching lab report with examination for (ME) prior to the quality control (QC) process.
- Ensure Medical report, APS report, and Claims report are completed by attending doctor.
- Continuously ensure that all TCBs (To-Be-Checked) and pending case were attended to daily and updated the progress in the system according to company standard.
- Meticulously followed up with the PIC via email and outbound calls on the incomplete report ensure that report were completed within the 3 - 5 working day TAT.
- Actively followed up with the panel lab on problem cases such as overlooked tests, extra tests, and issues with received samples in order to minimize omissions and complaints from insurances providers.
- Acquiring knowledge and retaining information about blood profiles specific to various insurance companies, as well as familiarizing oneself with both medical and nom-medical terminologies.
- Liaised with agents, bankers, and underwriters to address queries for urgent medical reports via phone calls and emailed softcopy's to underwriter team, resulting in a client satisfaction rate of above 90%.
- Assist in overall administrative duties.
Medical Laboratory Technologist
BP Healthcare Group
03.2022 - 11.2022
- Processed patient specimens according to priority and documented results.
- Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
- Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
- Kept laboratory in compliance with applicable guidelines and laws.
- Aided clinicians in diagnosing rare conditions through precise execution of specialized tests upon request.
- Provide consultation for laboratory and clinical test.
- Responsible to handle administrative files and daily sales report In charge of the validation of medical/pathology reports by a lab technician.
- Perform laboratory procedure for COVID-19 test on-sites.
- Perform Phlebotomy: hands-on venipuncture blood sampling Professional phlebotomist, collect biological samples, including blood, urine, and swabs (COVID-19) from patients.
- Prepared reports to document laboratory results and findings.
Administration Clerk
NK ELECTRIC ENTREPRISE
01.2021 - 12.2021
- Handled incoming phone calls and answered questions from callers.
- Provided clerical support, addressing routine, and special requirements.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over 10 calls each day on multi-line telephone systems, supporting communication needs of 8 staff members.
- Maintain updated systems for filing, inventory, mailing, and databases of the company efficiently.
- Obtained information to respond to requests by reviewing files, documents, and record accurately.
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
Education
Bachelor of Science - Biotechnology
Infrastructure University Kuala Lumpur
Kajang, Selangor, Malaysia 04.2001 -
DIPLOMA IN BIOTECHNOLOGY - Biotechnology
Infrastructure University Kuala Lumpur
Kajang, Selangor, Malaysia11.2016
Skills
Problem Solving
Country
MALAYSIA
Languages
Malay
Proficient
C2
English
Advanced
C1
References
- Ms. Midori Lim, General Manager Dytan Health On-lin Sdn Bhd, +6012-2626135
- Ms. Olivia A/P Patrick, Assistances Operation Manager Dytan Health On-Line Sdn Bhd, +6010-2509489
- Ms. Nurul Nadwa Binti Duriat, Team Leader QC Department Dytan Health On-line Sdn Bhd, +6017-7180571
- Ms. Chew Yung Yee, Business Manager BP Seri Kembang Branch, chewyy@bphealthcare.com, +6011-31555993
- Ms. Amani, Business Manager NK Enterprise, +6013-6829340
Timeline
Medical Evidence Executive
Dytan Health On-Line Sdn Bhd
01.2023 - Current
Medical Laboratory Technologist
BP Healthcare Group
03.2022 - 11.2022
Administration Clerk
NK ELECTRIC ENTREPRISE
01.2021 - 12.2021
Bachelor of Science - Biotechnology
Infrastructure University Kuala Lumpur
04.2001 -
DIPLOMA IN BIOTECHNOLOGY - Biotechnology
Infrastructure University Kuala Lumpur
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