NURUL SYAHIDAH AHMAD
RECEPTIONIST
Kuala Lumpur
Summary
Dynamic and detail-oriented professional with extensive experience in customer relations and office management at Classical Boutique Hotel Puchong. Proven ability in data entry and file management, enhancing operational efficiency. Recognized for exceptional communication skills and a commitment to resolving client issues, ensuring a positive experience in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Receptionist
Classical Boutique Hotel Puchong
01.2021 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Administrator
WAWASAN PACKAGING SDN BHD
01.2020 - 12.2020
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
ADMIN MEDIA
UP FRONT ACT ENTERPRISE
01.2017 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
BARISTA
GLORIA JEANS COFFEE
01.2016 - 12.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
WAITRESS LOUNGE
DORSETT HOTEL
01.2014 - 12.2015
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
High School Diploma -
SMK (P) JALAN IPOH
KUALA LUMPUR 04.2001 -
Skills
Data entry
Timeline
Receptionist
Classical Boutique Hotel Puchong
01.2021 - 01.2025
Administrator
WAWASAN PACKAGING SDN BHD
01.2020 - 12.2020
ADMIN MEDIA
UP FRONT ACT ENTERPRISE
01.2017 - 01.2020
BARISTA
GLORIA JEANS COFFEE
01.2016 - 12.2017
WAITRESS LOUNGE
DORSETT HOTEL
01.2014 - 12.2015
High School Diploma -
SMK (P) JALAN IPOH
04.2001 -
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