Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Head of Customer Service
PPS Global Sdn Bhd
Petaling Jaya, Selangor
05.2019 - Current
Promptly responded to inquiries and requests from prospective customers via CRM system, WhatsApp, call and email
Organized team's schedule for Raya holiday, public holidays, and Saturday shifts.
Approved team leave applications and ensured thorough planning to prevent conflicts.
Propose and suggest new ideas to improve user convenience for our system (CRM)
Followed up with customers about resolved issues to maintain high standards of customer service.
Participated in submission of claims and effectively followed up on process.
Mentored junior staff members to improve their knowledge of company policies, products, and services.
Answered customer telephone calls promptly to avoid on-hold wait times.
Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Cross-trained and provided backup support for organizational leadership.
Maintained up-to-date knowledge of product and service changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Investigated and resolved customer inquiries and complaints quickly.
Strengthened communication skills through regular interactions with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assisted management in hiring decisions by conducting interviews and evaluating candidate potential.
Customer Service Officer
Corvan Experience & Service Centre
10.2018 - 05.2019
Provide exceptional customer service in person and through various channels (phone, email, text, etc.), with focus on resolving complex and escalated customer issues in timely and efficient manner
Handled basic item servicing and maintenance tasks.
Updated and revised item descriptions in MYOB according to specified requirements.
Build and maintain strong relationships with customers, ensuring that they feel heard and valued
Ensure timely resolution of service tickets, and proactively follow up with customers to ensure their satisfaction
Participate in meetings and projects as assigned, providing input on customer service matters
Maintain accurate customer records, documentation, and reports as required
Represent company in positive and professional manner at all times, embodying values and commitment to customer service excellence
OPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHDOPERATION EXECUTIVE at AGENSI SRI BINTANG SDN BHD, SB LOGISTICS SDN BHD, KAMI GLOBAL VENTURE SDN BHD