Nurul Syafika Binti Mohamad

Manager PN11000 UPNM

UPNM,Sungai Besi

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

years of professional experience

Work History

Manager

PERWIRA NIAGA MALAYSIA (PERNAMA)

06.2015 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Optimized store displays and appearance via strategic merchandising.
Completed routine store inventories.
Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Education

Executive Diploma in Retail Management

UiTM

Shah Alam, Selangor, Malaysia

04.2001 -

Skills

Customer service management

Employee training

Sales growth

Customer service

Timeline