NURUL SYAFIEKAH ABU BAKAR
Kota Tinggi, Johor
Summary
Proven leader in retail operations, adept at enhancing customer satisfaction and streamlining store procedures, as demonstrated at QL MAXINCOME SDN BHD (FAMILYMART). Skilled in inventory control and customer relations, my management approach led to significant improvements in service efficiency and staff performance. Achieved notable customer satisfaction increases, leveraging both hard and soft skills to exceed retail objectives.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Assistant Store Manager
QL MAXINCOME SDN BHD (FAMILYMART)
12.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Service Crew Member
SUSHI KING SDN BHD
12.2015 - 05.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
Education
BACHELOR IN INDUSTRIAL STATISTICS - Statistics
UNIVERSITI TUN HUSSEIN ONN MALAYSIA
Pagoh, Johor, Malaysia 04.2001 -
Skills
Stock management
Store organization
Customer relations
Customer service
Store operations
Inventory control
Retail operations
Sales expertise
Stock rotations
Timeline
Assistant Store Manager
QL MAXINCOME SDN BHD (FAMILYMART)
12.2021 - Current
Service Crew Member
SUSHI KING SDN BHD
12.2015 - 05.2016
BACHELOR IN INDUSTRIAL STATISTICS - Statistics
UNIVERSITI TUN HUSSEIN ONN MALAYSIA
04.2001 -
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