NURUL SHAHIDA BINTI NAWAWI
BAKERS
Kuantan, Pahang,06
Summary
Dynamic leader with proven expertise in operations management and team leadership honed at DAKEKS BAKE HOUSE. Excelled in enhancing customer satisfaction and mentoring teams for peak performance, significantly improving service delivery and profitability. Skilled in decision-making and customer service, adept at driving success and exceeding business goals.
Overview
7
7
years of professional experience
2
2
Languages
3
3
years of post-secondary education
Work History
Home Baker
SELF EMPLOYED
08.2017 - Current
- Managed inventory effectively, minimizing waste while ensuring sufficient stock of ingredients to fulfill orders on time.
- Streamlined baking processes for improved efficiency, consistently meeting deadlines and maintaining a clean, organized workspace.
- Maintained strict adherence to food safety regulations and guidelines, ensuring a safe environment for customers and employees alike.
- Demonstrated excellent time management skills by juggling multiple orders simultaneously without sacrificing quality or timeliness.
- Increased repeat business through exceptional customer service and attention to individual preferences and dietary needs.
- Maintained accurate inventory of baking supplies and ingredients.
MANAGER
DAKEKS BAKE HOUSE
02.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Education
Diploma - Science
UITM
JENGKA 09.2014 - 07.2017
Skills
Team leadership
Timeline
MANAGER
DAKEKS BAKE HOUSE
02.2023 - 12.2024
Home Baker
SELF EMPLOYED
08.2017 - Current
Diploma - Science
UITM
09.2014 - 07.2017
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