Nurul Nazieana Abdul Manap

This role encompasses all aspects of HR management, including employee relations, recruitment, performance management, and budgeting. Key responsibilities include developing HR strategies aligned with hotel goals, maintaining disciplinary processes, overseeing HR administration, conducting recruitment activities, managing performance reviews, and ensuring payroll accuracy. Additionally, the role involves budget planning, team supervision, HR audit compliance, coordinating engagement surveys, and organizing training programs.

• Accommodation - Work with the Housing team to ensure that the colleague accommodation is kept to the same standard as the hotel
• CES - Ensure that the annual Colleague Engagement Survey cycle is maintained and part of the living culture of the hotel.
  Create awareness about Colleague Engagement Survey and market the increased scores with regular celebrations
• Create awareness about Colleague Engagement Survey and market the increased scores with regular celebrations
• Management - Assisting DHR supervise the HR team and office on daily basis , Schedule HR shift patterns and office opening times to ensure that HR are delivering what the colleagues need , train and develop the team and provide support when required, ensure all direct reports have a PDP to achieve their goals, ensure that effective communication flow is maintained at all times
  actively participate in the community involvement projects and initiatives together with the hotel’s management team, conduct monthly inspections at the staff accommodations with the Housing team and report the results, attend Departmental Meetings to address any issues or concerns for staff each department on a quarterly basis
• Payroll - Ensure that the payroll is submitted to Finance on the agreed date PH and Lieu day tracking is accurate and up to date Overtime tracking is done in a timely manner – analyze to see if we need any more colleagues in any of the departments due to consistent overtime, Analysis of the above to see if the hotel needs to change the way that we use casuals etc. – make a business case with the HOD for any changes Review with the Director of Finance/ GM the payroll figures and challenge the HOD’s with regards to overspending and casual usage.
• Monitored and manage ESD and legal requirements for foreign workers and expatriate.
  

• Most challenges encountered in the HR, particularly amidst the global impact of the Covid-19 pandemic and MCO, have provided invaluable experiences that have fortified my ability to navigate and overcome organizational challenges in HR.
• Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
• Conducted training courses and prepared videos for long-term use.
• Managed a cross-functional team of developers, HR systems etc.
• Developed departmental systems and procedures to better align workflow processes.
• Created in-depth training manual for all employees.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Monitored ESD and legal requirements for foreign workers and expatriate.
• Delivered new employee onboarding and training sessions
• Monitored resource allocation, budget development and recruitment

• Implemented diversity and inclusion initiatives, resulting in a more inclusive and engaged workforce
• Successfully resolved employee conflicts, resulting in a 50% decrease in workplace disputes
• Ensured compliance with all HR laws and regulations, minimizing legal risks and penalties
• Implemented cost-saving measures resulting decrease in HR budget.

• Responsible to take care of Employment, Industrial Relations, Employee Health Services, Wages & Salary administration, personal research & audit and overall personnel admin of the Resort
• Managed industrial relations, employee health services, and wages & salary administration
• Hired and built a skilled HR team
• Established and maintained external recruitment contacts
• Staff engagement and activities, Quarterly birthday, annual dinner, etc.

• Managed industrial relations, employee health services, and wages & salary administration
• Hired and built a skilled HR team
• Established and maintained external recruitment contacts
• Staff engagement and activities, Quarterly birthday, annual dinner, etc.

• Efficiently managed administrative tasks for General Manager, ensuring smooth operations
• Streamlined HR processes, resulting in increased efficiency and reduced costs
• Implemented effective strategies for talent acquisition, resulting in highly skilled workforce
• Developed and executed employee training programs, enhancing team performance
• Successfully resolved employee conflicts, fostering positive work environment
• Managed payroll and benefits administration, ensuring timely and accurate payments
• Developed and implemented policies and procedures, ensuring adherence to company guidelines
• Provided exceptional support to General Manager, enabling effective decision-making.