Nurul Nabilah Mazlan
Revenue Officer
Pulau Pinang
Summary
Communicative Revenue Officer versed in analyzing and interpreting financial records and practices to determine appropriate resolutions for both government and customer interest. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Revenue Officer
Penang State Government
Penang
12.2021 - Current
- Provided guidance and assistance in order to assist customer in resolving issues.
- Conducted research and investigations for information pertaining to State revenue.
- Actively listened to customers, handled concerns quickly and escalated major issues to top management.
Customer Service Advisor
Teleperformance
11.2020 - 11.2021
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Reached out to customers to offer assistance with account and service issues, as well as propose new product or choices.
Case Management Analyst
Refinitiv
11.2018 - 06.2019
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performs data investigation on diagnostic, descriptive, and statistical output related to Know Your Customer (KYC) during the course of research projects.
- Researches and extracts data from various sources to support the development of research proposals, project analysis plans, and project specifications.
Education
Master of Arts - Strategic and Defense Studies
Universiti Malaya
Kuala Lumpur 09.2017 - 01.2021
Bachelor of Arts - Social Sciences (Economics)
Universiti Sains Malaysia
Pulau Pinang 09.2012 - 08.2016
Skills
Investigative techniques knowledge
Google Workspace
Flexible and Adaptable
Additional Information
- AWARDS , top performer award (Customer service advisor at Teleperformance Malaysia)
Accomplishments
- Oct 2018 - Delegate to China for Malaysia- China Youth Exchange & Fellowship 2018 at Xiamen, China.
- June 2018 - Speaker for Let’s Talk Event, organized by INTI College, Penang to share about volunteering experiences.
- Nov 2017 - Panelist for International Seminar on Islam and Green Technology 2017, organized by Institute of Islamic Studies (IAIS), Malaysia to discuss about the role of community engagement and volunteerism in promoting green technology.
- Sept 2016 - Volunteer for MYCORPS Cambodia Mission 2, organized by Ministry of Youth and Sports, Malaysia at Phnom Penh and Siem Riep, Cambodia.
- Nov 2015 - Delegate to Japan for Japan-East Asia Network of Exchange for Students and Youths Program at Tokyo, Japan.
- Aug 2015 - Presented a policy paper entitled Future Economic Growth and Youth Participation at Malaysian Students’ Global Policy Symposium at Sunway University, Kuala Lumpur, Malaysia..
- Jan 2015 - Delegate to Mexico for Malaysia-Mexico Mobility Program at Toluca, Mexico.
Timeline
Revenue Officer
Penang State Government
12.2021 - Current
Customer Service Advisor
Teleperformance
11.2020 - 11.2021
Case Management Analyst
Refinitiv
11.2018 - 06.2019
Master of Arts - Strategic and Defense Studies
Universiti Malaya
09.2017 - 01.2021
Bachelor of Arts - Social Sciences (Economics)
Universiti Sains Malaysia
09.2012 - 08.2016