NURUL KHAIRUNNISA KAMARUDDIN

ADMIN & SALES COORDINATOR

Pulau Langkawi,05

Summary

Seeking a fulltime employment opportunity in a challenging position where can contribute efforts in any fields. Looking forward to work in a team based on environment where can utilize communication skills. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.

Overview

years of professional experience

Work History

BARISTA

Starbuck Coffee

01.2016 - 12.2017

Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Contributed to a positive team environment through effective communication and collaboration with colleagues.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Maintained regular and consistent attendance and punctuality.
Promoted additional items with beverages, increasing store sales.
Controlled line and crowd with quick, efficient service.

CUSTOMER SERVICE CELCOM

Scicom (MSC) Berhad

03.2018 - 01.2021

Actively contributed ideas during team meetings focused on enhancing internal processes and workflows for superior support outcomes.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Responded proactively and positively to rapid change.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Followed up with customers about resolved issues to maintain high standards of customer service.

JUNIOR MARKETING

Polaris Maritime Academy Training

04.2021 - 03.2024

Improved website user experience by tracking site analytics and making recommendations for design improvements based on user behaviors.
Enhanced marketing campaign effectiveness by conducting thorough market research and analysis.
Executed plans and initiatives to increase efficiency.
Assisted in preparing comprehensive reports on market trends, competitors'' activities, and overall industry landscape.
Recommended performance improvements based on KPI analysis.
Increased brand awareness through targeted initiatives.

Education

SMK PUTERI TITIWANGSA

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SMK TUNKU ABDUL MALIK ALOR SETAR

Skills

Customer Retention

Personal Information

Age: 26 years old
Date of Birth: 08/26/98
Nationality: Malaysia
Marital Status: Married