NURULIZA MUHAMAD KALJOM
Senior Higher Education Admission & Records Executive
Perak
Summary
Senior Higher Education Administration Executive with more than 10 years of experience in Admissions, Records, Student Lifecycle Management, PTPTN Administration, Registry and Regulatory Compliance within the higher education sector. Extensive experience supporting thousands of local and international students across multiple annual intake cycles while maintaining student data integrity, operational efficiency, and compliance with institutional and regulatory requirements. Proven track record in Student Information System (SIS) administration, cross-functional coordination, staff training, PTPTN and banking liaison activities, audit preparation, and process continuity through multiple system transitions. Recognized for strong stakeholder engagement, operational leadership, and the ability to simplify complex academic and administrative processes for diverse audiences.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Senior Administrative Officer
Quest International University
12.2013 - Current
- Manage end-to-end student lifecycle operations from admission to graduation for thousands of students.
- Coordinate admissions, registration, and enrolment across 3 intake cycles annually with approximately 300+ students per intake.
- Handle local and international student applications and maintain accurate student records in UMS/SIS.
- Supported university operations through 3 SIS/UMS transitions, ensuring continuity and data integrity.
- Lead PTPTN documentation and application coordination, serving as liaison between the university, banks, and PTPTN.
- Resolve complex student and parent issues during peak intake periods with strong communication and problem-solving skills.
- Train and support 9 personnel across administrative and management levels, including an Assistant Manager, Managers, and a Director.
- Streamlined administrative processes to enhance operational efficiency, reducing turnaround times significantly.
- Led document management initiatives, ensuring compliance with regulatory standards and improving accessibility.
- Developed and implemented training programs for staff, enhancing team performance and productivity.
- Coordinated cross-departmental communication, fostering collaboration and improving workflow efficiency.
- Oversaw the management of student records, ensuring accuracy and adherence to institutional policies.
- Enhanced team productivity by delegating tasks according to individual strengths and skillsets.
- Improved office efficiency by streamlining administrative processes and implementing time-saving procedures.
- Managed sensitive information with discretion, maintaining strict confidentiality at all times.
- Established strong working relationships with colleagues, vendors, and clients through consistent communication and professional demeanor.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Compiled and analyzed data to produce reports.
- Assisted with onboarding of new employees.
- Supported staff on special assignments and ad hoc projects.
Human Resource Executive
Giant Hypermarket
02.2013 - 12.2013
- Managed employee records and HR documentation
- Supported onboarding, training, orientation, and administrative processes, Hiring process, Reporting to HQ, termination, Staff Disciplinary Issue, Labour Office Liaison
- Interview new candidate for retail position
Administrative Officer
UniKL RCMP
08.2012 - 02.2013
- Supported student administration, registration, and academic records operations for medical college students
- Coordinated inter-departmental communications, documentation workflows, and examination administration support
Junior Administrative Officer
Masterskill University
12.2010 - 07.2012
- Manage full student lifecycle records — from admission to graduation using the University Management System (UMS/SIS)
- Oversee all student status changes including admission, activation, deferment, completion, and termination in compliance with university policies
- Managed student intake registration and records for thousands of health science students annually, Coordinated registration, enrolment documentation, and student data entry into university systems, Coordinate student re-registration, enrolment updates, and semester activation across all programmes
- Prepared and issued letters regarding student records, status, and verification for completion, termination, and suspension to maintain clear communication with stakeholders
Education
Bachelor of International Business Management (Hons) -
Universiti Utara Malaysia
10-2010
Diploma - Business Studies
Universiti Teknologi MARA
2006
Skills
Admissions & Enrolment Management
Student Lifecycle Management
Student Records
Student Data Management
Student Information Systems (UMS/SIS)
UMS / SIS Administration
Microsoft Excel
Enrolment processes
Admissions coordination
Microsoft Word
Microsoft PowerPoint
KEY HIGHLIGHTS
- Trained and supported 9 personnel including staff, Assistant Manager, Managers and a Director
- 10+ years in higher education admissions, registry, and student administration
- Supported thousands of students from admission to graduation
- Managed 3 intake cycles per year (approximately 300+ students per intake)
- Served as a key point of contact for students, academic departments, external agencies, and university stakeholders, ensuring effective resolution of administrative and regulatory matters.
- Led operations through 3 Student Information System (SIS/UMS) transitions
- Served as liaison between the university, banks, and PTPTN for financial aid matters
- Experienced in local and international student processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Administrative Officer
Quest International University
12.2013 - Current
Human Resource Executive
Giant Hypermarket
02.2013 - 12.2013
Administrative Officer
UniKL RCMP
08.2012 - 02.2013
Junior Administrative Officer
Masterskill University
12.2010 - 07.2012
Bachelor of International Business Management (Hons) -
Universiti Utara Malaysia
Diploma - Business Studies
Universiti Teknologi MARA