Nurulhuda Binti Abdul Razak
Service Desk Senior Engineer
Kajang, Selangor,10
Summary
Seeking opportunities to contribute to a progressive and dynamic organization, aiming to enrich professional prospects. Goal is to acquire valuable experience and effectively apply knowledge in technology, communication, management, and organization.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Digital Planning Service Desk Senior Engineer
Hanwha Q Cells Malaysia Sdn Bhd
04.2019 - Current
- Lead and maintain high quality technical support and perform troubleshooting on end-user’s issues.
- Assign and coordinate Incidents, Service Requests and tasks to team members based on SLA.
- Coordinate and escalate unresolved issues to the next level of support.
- Monitor, analyze and resolve tickets within SLA.
- Actively identify and communicate possible improvements on procedures and systems.
- Provide and ensure timely updates on all incidents and service requests within SLA.
- Actively identify and communicate possible improvements on procedures and systems.
- Support Audit (QEHS Internal & External audit & IT Audit Review for Financial Year End), reporting and documentation.
IT Service Desk Engineer
Hanwha Q Cells Malaysia Sdn Bhd
11.2013 - 04.2019
- Coordinate and maintain high quality technical support and perform troubleshooting on end-user’s issues.
- Proactively assist end-users to avoid or reduce problem recurrence.
- Analyze and ensure timely updates on all Incidents and Service Requests with SLA.
- Implement and support Service desk tasks and projects as assigned.
- Support IT General Administration tasks, Audit, reporting and documentation.
- Installation of new PC/NB setup.
- IT asset control (Hardware and Software licensing).
- To be part of 24 x7 On-Call support duty.
IT Executive
CCM Pharmaceuticals Sdn Bhd
04.2012 - 10.2013
- PC hardware and software installation and support.
- Installation of new PC/NB/Server/System setup.
- IT asset control (Hardware and Software licensing).
- Review, implementation of infrastructure for servers, network (LAN, WAN).
- Upgrade and maintain current infrastructure.
- Application software support (Eg: Lotus Notes, Symantec End Point, Symantec Backup Exec, Warehouse Racking Management System (2D), QC APCA System, LIMS Stability System, HR Time Management System (TMS), Database Administration etc).
- Participate in CCM ICT Shared Services transformation – SAP Infra (Networking, Server, Backup, DR, Security, Wireless AP, Juniper switches configuration, SAP Print server, UPS).
- Involved in new projects mainly for infrastructure and hardware requirements (server and network).
IT Senior Supervisor
CCM Pharmaceuticals Sdn Bhd
01.2006 - 12.2012
- Generation and distribution of daily/monthly/yearly/ad-hoc reports and AS400 Operations Support.
- Back-up of all IT System (Daily/Monthly/Yearly).
- IT yearly audit from KPMG.
- IT stationary control.
- Data Entry Support.
- IT administration – filing, typing etc.
- Participate in Company’s reconciliation during stock take event.
- Phone and PABX administration support.
- Corporate network (LAN, WAN) support.
- PC hardware and software installation and support.
- Installation of new PC/NB setup.
- IT asset control (Hardware and Software licensing).
- Application software support (Eg: ERP, BI, Lotus Notes, Symantec End Point, Symantec Backup Exec, Warehouse Racking Management System (2D), Database Administration etc).
Assistant Planner (MRP)
Upha Pharmaceutical Mfg (M) Sdn. Bhd.
10.2002 - 12.2005
- Responsible for requisition of raw material and general packaging material and ensure availability of such materials on a timely basis.
- Responsible for the raw material and packaging material stock holding. To ensure the material purchased is sufficient, not over buying or short purchased.
- Responsible to ensure all materials are available before BMR is released down to production floor.
- To assist in the maintenance of Planning/Manufacturing system and ensure its accuracy.
- To carry out month-end closing activities and perform the necessary adjustment in the systems.
- Participate in Company’s stock take event.
Industrial Training
MASKargo Advanced Cargo Centre
05.2001 - 10.2001
Education
Bachelor of Information Science & Technology - System Management
Universiti Kebangsaan Malaysia
01.1999 - 01.2002
Matriculation - Science & Biology Matriculation
MARA Matriculation Centre
Seremban, N. Sembilan 01.1998 - 12.1998
SPM - Grade 1 (9 Agt)
MARA Junior Science Collage
Kuala Terengganu, TerengganuPMR - 7A 1B
Sekolah Menengah (P) Sri Aman
Petaling Jaya, SelangorSkills
Team leadership
Personal Traits
- Willing to learn and a fast learner.
- Able to adapt to any situation.
- Committed to work.
- Energetic.
- Dependable.
- Team player.
- Able to perform well both in group and individual work situations.
- Capable of handling leadership related responsibilities.
- Computer ability in Microsoft Office (MS Word, MS Excel, MS Access and MS Power Point, MS Front Page), BPCS application (AS/400), PowerStream (Business Intelligent Application) and 2D Racking Warehouse Management System.
- Experienced in planning of production especially in pharmaceutical (Upha Pharmaceutical Mfg Sdn Bhd).
- Being appointed as Quality, Environment, and Occupational Health & Safety Management System (QEHS) Internal Auditor in Hanwha Q Cells Malaysia Sdn Bhd for 5 years.
- Possess valid driving licence D.
Activities
- Vice Director III of Souvenir Secretariat Pesta Konvokesyen ke-28 UKM
- Secretary of Jamuan Secretariat Minggu Budaya Kolej Burhanuddin Helmi UKM 2001
- Committee member of Publicity Secretariat Malam Perdana Kolej Burhanuddin Helmi UKM 2001
- Committee member of Game Secretariat Ikatan Studi Islam UKM
- Volleyball player SUKEM’99, 2000, 2001 and 2003 UKM
- Director of Charity Secretariat Sungai Muda Kedah Expedition 2000
- UKM Contingent Karnival Kenu Putrajaya 2000
- Karnival Rakan Muda 2002
- Committee member of Rakan Muda UKM Mount Climbing Expeditions
- QIT Participant QIT Convensyen, CCM Pharmaceuticals Sdn Bhd 2005
- QIT Convensyen, CCM Pharmaceuticals Sdn Bhd 2008
- Netball, Volleyball & Bowling Player Sports Carnival CCM Pharmaceuticals Sdn Bhd 2003, 2004, 2005, 2007, 2009, 2010, 2011, 2012
- HLP member (Health Living Programme) Active participant in most of the event organized by the HLP committee
- CCM Sports Club member Active participant in most of the event organized by the Sports Club committee
- Hanwha Q Cells Malaysia Sdn Bhd Active participant in most of the event organized by the company
Academic Awards
- 1997, Subject Excellent Achievement (English) in Mara Junior Science College of Kuala Terengganu.
- 1998/99, Academic Excellent Achievement in Matriculation (Mara College of Seremban).
Nric
800126-14-5404
Race Religion
Malay / Islam
Date Available
2 months notice
Current Salary
RM 6,248
Personal Information
- Age: 45
- Place of Birth: General Hosp. K.L
- Expected Salary: RM 7,000 (negotiable)
- Health Status: Excellent
- Date of Birth: 01/26/80
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
Timeline
Digital Planning Service Desk Senior Engineer
Hanwha Q Cells Malaysia Sdn Bhd
04.2019 - Current
IT Service Desk Engineer
Hanwha Q Cells Malaysia Sdn Bhd
11.2013 - 04.2019
IT Executive
CCM Pharmaceuticals Sdn Bhd
04.2012 - 10.2013
IT Senior Supervisor
CCM Pharmaceuticals Sdn Bhd
01.2006 - 12.2012
Assistant Planner (MRP)
Upha Pharmaceutical Mfg (M) Sdn. Bhd.
10.2002 - 12.2005
Industrial Training
MASKargo Advanced Cargo Centre
05.2001 - 10.2001
Bachelor of Information Science & Technology - System Management
Universiti Kebangsaan Malaysia
01.1999 - 01.2002
Matriculation - Science & Biology Matriculation
MARA Matriculation Centre
01.1998 - 12.1998
SPM - Grade 1 (9 Agt)
MARA Junior Science Collage
PMR - 7A 1B
Sekolah Menengah (P) Sri Aman
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