Nurul Hikmah Mohd Nazri
General Manager
Kajang, Selangor,10
Summary
Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
14
14
years of professional experience
Work History
General Manager
Medi Lifesports (M) Sdn Bhd
01.2020 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Developed and implemented strategies to increase sales and profitability.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Actively involved in collaborations with academic institutions and healthcare providers in Malaysia.
Senior Sales Operations Manager
Medi Lifesports (M) Sdn Bhd
12.2017 - 12.2019
- Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
- Improved customer retention rates through personalized account management approaches tailored to individual client needs preferences.
- Collaborated with cross-functional teams to address operational inefficiencies, leading to improved productivity and reduced costs.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Spearheaded the launch of new product lines, resulting in increased market share and brand recognition.
- Negotiated favorable contracts with vendors and suppliers, securing cost-effective solutions for the organization.
- Fostered open communication channels among team members/departments; enhanced overall organizational cohesiveness.
- Mentored junior team members, fostering a positive work environment that promoted professional growth and development.
- Managed large-scale projects, ensuring timely completion within budget constraints while maintaining high-quality standards.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Sales Manager
Medi Lifesports (M) Sdn Bhd
11.2014 - 11.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Senior Business Development Executive
Medi Lifesports (M) Sdn Bhd
05.2013 - 10.2014
- Expanded client base by identifying and capitalizing on new business development opportunities.
- Designed innovative marketing campaigns that significantly boosted brand visibility and generated high-quality leads.
- Secured lucrative contracts through effective negotiation of pricing, terms, and conditions.
- Established strong relationships with key industry stakeholders to boost brand reputation and facilitate strategic partnerships.
Product Specialist
United Lifestyle Sdn Bhd
12.2011 - 04.2013
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Assisted with demonstrations for fitness equipment to showcase functionality.
- Continually expanded knowledge of fitness equipment product line.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
Education
Bachelor of Science - Sport Science
Universiti Teknologi Mara
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Operations management
Customer relationship management
Team leadership
Project management
Contract negotiations
Branding
Sales expertise
Problem resolution
Efficient multi-tasker
Product analysis
Market analysis
Timeline
General Manager
Medi Lifesports (M) Sdn Bhd
01.2020 - Current
Senior Sales Operations Manager
Medi Lifesports (M) Sdn Bhd
12.2017 - 12.2019
Sales Manager
Medi Lifesports (M) Sdn Bhd
11.2014 - 11.2017
Senior Business Development Executive
Medi Lifesports (M) Sdn Bhd
05.2013 - 10.2014
Product Specialist
United Lifestyle Sdn Bhd
12.2011 - 04.2013
Bachelor of Science - Sport Science
Universiti Teknologi Mara
04.2001 -