Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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NURUL HIDAYAH BINTI ABDUL HALIM

NURUL HIDAYAH BINTI ABDUL HALIM

Seri Kembangan, Selangor

Summary

Adept at crisis management and communication, I spearheaded initiatives at Persatuan Pengasih Malaysia that significantly enhanced interdepartmental collaboration and customer satisfaction. My ability to multitask and delegate effectively led to improved operational efficiencies and a positive work environment, underscoring my track record of driving business improvements and fostering team unity.

Overview

7
7
years of professional experience

Work History

Person in Charge

Persatuan Pengasih Malaysia
07.2023 - 11.2024
  • Worked with management team to implement proper division of responsibilities.
  • Increased customer satisfaction through consistent communication, timely updates, and effective problemsolving.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Department Head

Persatuan Pengasih Malaysia
07.2023 - 11.2024
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Crew Member

Kentucky Fried Chicken
03.2018 - 05.2018
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Crew Team Member

7 Eleven Store
12.2017 - 01.2018

Education

SPM - Mechanical Engineering

SM TEKNIK TUNKU ABDUL RAHMAN PUTRA
Jelutong, Penang, Malaysia
12-2017

Skills

  • Multitasking
  • Crisis Management
  • Delegation
  • Communication

Accomplishments

  • Collaborated with UPM & MASAC in the development of [RESILIEN SMART POSITIF AKTIF(RESPEK)].
  • KURUS LATIHAN PENGENDALI MAKAN MINDAFLEX SDN. BHD.

Languages

Malay, English
Native language

Timeline

Person in Charge

Persatuan Pengasih Malaysia
07.2023 - 11.2024

Department Head

Persatuan Pengasih Malaysia
07.2023 - 11.2024

Crew Member

Kentucky Fried Chicken
03.2018 - 05.2018

Crew Team Member

7 Eleven Store
12.2017 - 01.2018

SPM - Mechanical Engineering

SM TEKNIK TUNKU ABDUL RAHMAN PUTRA

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NURUL HIDAYAH BINTI ABDUL HALIM