Nurul Hartini Abdul Hamid
DC Product Manager
Summary
Product management professional with track record of driving successful product initiatives and optimizing product performance. Adept at collaborating with cross-functional teams and focusing on achieving impactful results. Known for adaptability and reliability in dynamic environments, with skills in market research, strategic planning, and project management.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
Work History
DC Product Manager
TM Technology Services Sdn Bhd
10.2020 - Current
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Streamlined processes for creating, updating, and distributing training materials and train related team for DC Product & Services.
Account Manager, Sales
TM Technology Services Sdn Bhd
05.2014 - 09.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Contributed to event marketing, sales and brand promotion.
- Developed customized account plans for clients to help them achieve their business goals.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Negotiated prices, terms of sales and service agreements.
- Awarded for closing a major project with Xiamen University in 2018.
Trainer & Coordinator for Sales & Marketing Team and CSA
TM Berhad
10.2010 - 04.2014
- Assisted trainers in coordinating classes.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Part of team to developed and implemented successful onboarding program for UniFi reseller.
- Received Best Staff Award from the L&D team in 2012.
Education
Bachelor - Economics
Universiti Kebangsaan Malaysia (UKM)
Skills
Time management abilities
Project coordination
Conversational in Mandarin
Customer service
Documentation and reporting
Timeline
DC Product Manager
TM Technology Services Sdn Bhd
10.2020 - Current
Account Manager, Sales
TM Technology Services Sdn Bhd
05.2014 - 09.2020
Trainer & Coordinator for Sales & Marketing Team and CSA
TM Berhad
10.2010 - 04.2014
Bachelor - Economics
Universiti Kebangsaan Malaysia (UKM)