Summary
Overview
Work History
Education
Skills
SINGING
Languages
Certification
Timeline
Hi, I’m

NURUL HAFIZA BINTI MOHD YAZID

CUSTOMER SERVICE AT MR DIY SDN BHD
Kajang,Kajang
NURUL HAFIZA BINTI MOHD YAZID

Summary

Dynamic and results-driven professional with extensive experience in customer service at MR DIY SDN BHD. Proven ability in cash handling and payment processing, coupled with strong empathy and patience. Recognized for enhancing customer relations and fostering team collaboration, consistently delivering exceptional service and support.

Overview

17
years of professional experience
2
Languages
3
Certificates

Work History

School Club

COOPER ACTIVE
04.2008 - 11.2010

Job overview

  • SELL SCHOOL CLOTHES
  • SELL BOOKS
  • SELL A STATIONERY

Baby Cakes Homemade Cheesecake Cupcakes

Cake Decorator
02.2013 - 11.2015

Job overview

= TAKE AN ORDER FROM CUSTOMERS

= SELL THE MACARONS

= SELL THE CAKES

= RECEIVES THE ORDER CAKES, MACARONS FOR ANY KIND OF EVENTS

PERSONAL LOANS

FIRSTMAX ENTERPRISE
06.2016 - 09.2018

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • PREPARING THE LETTERS, DOCUMENTS FOR PERSONAL LOANS
  • FOLLOW UP WITH AN CUSTOMERS WHO WANT TO APPLY THE PERSONAL LOANS
  • HANDLING AN RECEIVE LETTER DUTY ( ANSWERING CALLS, RECEIVE A LETTER)

Food Management

FAMILY MART
07.2019 - 05.2021

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • COOK AN ODEN, SAUSAGES, MAKE A COFFEE
  • TAKE AN ORDER FROM CUTOMERS THEN MAKE IT
  • SELL THE SOUVENIR
  • SURVE THE CUSTOMERS

MR DIY SDN BHD

Cashier
04.2022 - 11.2024

Job overview

  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Education

SEKOLAH MENENGAH BANDAR BARU SUNGAI LONG
BANDAR BARU SUNGAI LONG

High School Diploma
04.2001

University Overview

COLLEGE YAYASAN MALACCA
Malacca, Melaka

High School Diploma
04.2001

University Overview

  • Professional Development Studies: [Area of Study], [Year]

Skills

Customer service

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SINGING

SINGING

can do live on tiktok, facebook,instagram

Languages

English
Advanced (C1)
Malay
Bilingual or Proficient (C2)

Certification

Certified [Job Title], [Company Name] - [Timeframe]

Timeline

Cashier
MR DIY SDN BHD
04.2022 - 11.2024
FAMILY MART
Food Management
07.2019 - 05.2021
FIRSTMAX ENTERPRISE
PERSONAL LOANS
06.2016 - 09.2018
Cake Decorator
Baby Cakes Homemade Cheesecake Cupcakes
02.2013 - 11.2015
COOPER ACTIVE
School Club
04.2008 - 11.2010
SEKOLAH MENENGAH BANDAR BARU SUNGAI LONG
High School Diploma
04.2001
COLLEGE YAYASAN MALACCA
High School Diploma
04.2001
NURUL HAFIZA BINTI MOHD YAZIDCUSTOMER SERVICE AT MR DIY SDN BHD