NURUL FILZATUN SHIMA MOHAMMED FADHIL
Rawang
Summary
Dynamic Barista skilled in beverage preparation and customer engagement. Delivers consistently high-quality drinks while fostering positive customer experiences. Maintains a clean and welcoming environment to enhance guest satisfaction. Motivated professional demonstrating strengths in customer interaction and service delivery. Adapts quickly to different roles within hospitality and retail environments. Eager to contribute to team success through effective communication and teamwork. Detail-oriented Barista with strengths in equipment operation and food service management. Executes beverage preparation with precision, adhering to high standards of quality and presentation. Focused on maintaining cleanliness and efficiency in fast-paced environments. Customer Service Manager with expertise in customer relationship management and beverage preparation. Delivers exceptional service by connecting with customers and addressing their needs promptly. Maintains operational standards for cleanliness and organisation to support a welcoming environment. Brings strong communication skills and knack for problem-solving. Proven ability to build relationships with both customers and team members, ensuring satisfaction and loyalty. Quick to adapt and always ready to handle challenges with a positive attitude. Driven to improve processes and deliver exceptional service.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Barista
Zus Coffee
Dengkil Selangor, Malaysia
04.2025 - 08.2025
- Operated espresso machines and other coffee-making equipment with expertise, ensuring high-quality beverage production.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Prepared a wide range of coffee and tea beverages, adhering to precise recipes and presentation standards.
- Greeted and connected with every customer, recommending drinks and pastries.
- Maintained clean, hygienic food service counters through regular sanitisation.
- Maintained a clean and sanitary work environment, regularly cleaning coffee machines, counters, and customer areas.
- Cleaned equipment, disposed of waste and cashed-up registers for thorough store closing processes.
Retail Cashier
SSF Home
Cyberjaya Selangor, Malaysia
09.2024 - 03.2025
- Processed transactions swiftly and accurately, handling cash, credit, and debit payments.
- Processed payments by cash, cheque, or card to complete transactions.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained clean, tidy and organised checkout areas.
- Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
Debt Collector
Perunding Calisa
Rawang Selangor, Malaysia
05.2022 - 09.2022
- Achieved debt collection targets in line with agreed deadlines.
- Managed collection calls and negotiated payment arrangements with debtors to minimise outstanding balances.
- Negotiated settlement offers with debtors, achieving favourable outcomes for both parties.
- Collected on aging and past due accounts, coordinating sustainable payment arrangements to encourage remittance.
- Chased up overdue payments to offer assistance in difficult situations and set up payment plans.
- Contacted customers and discussed unresolved issues and past-due payments to update customer accounts.
- Confirmed payment arrangements and finalised customer payment dates and contact information.
- Implemented payment reminders via email, SMS, and phone calls, increasing successful repayment rates.
Guest Experience Leader
Gerbang Alaf Sdn Bhd
PUTRAJAYA, WILAYAH PERSEKUTUAN, MALAYSIA
12.2014 - 03.2022
- Established strong relationships with guests, offering personalised attention and recognising repeat visitors to foster loyalty.
- Retained professional, polite and friendly manner for all guests, responding swiftly to any concern or request.
- Led team meetings to discuss guest feedback, share best practices, and set goals for service excellence.
- Organised regular training programmes for guest experience team members to enhance guest service skills.
- Set challenging but achievable goals and objectives for department to keep high standards.
Education
SPM - Ekonomi Rumah Tangga
SMK PANTAI SEPANG PUTRA
Sepang, 1001-2014
Skills
- Customer relationship management
- Cash handling
- Beverage preparation
- Equipment operation
- Store maintenance
- Team collaboration
- Conflict resolution
- Attention to detail
- Time management
- Problem solving
Languages
English
Intermediate
B1
Malay
Proficient
C2
Hobbies and interests
- Traveling
- Singing
- Reading news
- Learn new stuff
Timeline
Barista
Zus Coffee
04.2025 - 08.2025
Retail Cashier
SSF Home
09.2024 - 03.2025
Debt Collector
Perunding Calisa
05.2022 - 09.2022
Guest Experience Leader
Gerbang Alaf Sdn Bhd
12.2014 - 03.2022
SPM - Ekonomi Rumah Tangga
SMK PANTAI SEPANG PUTRA