NURUL FATINI BINTI MOHD FAZIL
CUSTOMER SERVICE
Kamunting,08
Summary
Committed and hardworking customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
6
6
years of professional experience
Work History
CASHIER
Shell Service Station
05.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist
HOTEL AXIS TAIPING
09.2022 - 04.2024
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
STORE CREW
7-eleven
08.2021 - 09.2022
- Provided exceptional customer service by actively listening to customer needs and offering relevant solutions based on their preferences.
- Supported smooth operations during peak hours by efficiently handling multiple tasks simultaneously.
ADMIN ASSISTANT
ZINDA BERKAT TRAVEL& TOUR
01.2021 - 07.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
FLOOR CREW
MARRYBROWN
12.2018 - 03.2021
- Upheld company standards for cleanliness by conducting thorough inspections before signing off on completed tasks each shift.
- Ensured long-term durability of flooring surfaces by appropriately selecting and utilizing sealants, wax products, and other protective treatments.
Education
DIPLOMA - Tourism Management
COSMOPOINT COLLEGE IPOH
Ipoh, Perak, Malaysia 04.2001 -
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
POS Systems
Timeline
CASHIER
Shell Service Station
05.2024 - Current
Receptionist
HOTEL AXIS TAIPING
09.2022 - 04.2024
STORE CREW
7-eleven
08.2021 - 09.2022
ADMIN ASSISTANT
ZINDA BERKAT TRAVEL& TOUR
01.2021 - 07.2021
FLOOR CREW
MARRYBROWN
12.2018 - 03.2021
DIPLOMA - Tourism Management
COSMOPOINT COLLEGE IPOH
04.2001 -
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