Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nurul Fatehah Hadis

Nurul Fatehah Hadis

Front Desk / Cum Admin
Subang Jaya, Selangor,10

Summary

Proven administrative professional with a track record of enhancing customer satisfaction and streamlining office operations at Seven Racing Sdn Bhd. Skilled in document management and known for exceptional multitasking abilities, consistently achieving and surpassing sales targets. Excelled in fostering positive client relationships and improving operational efficiency through meticulous records management and customer service excellence.

Experienced with managing front desk operations and delivering superior customer service. Utilizes organizational and communication skills to ensure smooth daily operations. Track record of maintaining welcoming and efficient environment for guests and staff.

Overview

16
16
years of professional experience

Work History

Front Desk / Cum Admin

Seven Racing Sdn Bhd
12.2021 - Current
  • Maintained positive relationships with clientele, addressing concerns or problems promptly to ensure customer satisfaction.
  • Ensured go-kart track safety by conducting regular inspections and maintenance of karts and equipment.
  • Enhanced customer satisfaction by providing friendly and efficient service during go-kart races.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Contributed toward maintaining a positive work environment by supporting colleagues and assisting with cross-training tasks.
  • Supported office staff and operational requirements with administrative tasks.

Coway Lady

Coway , Malaysia
01.2019 - 11.2021
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.

Administrative Clerk

Tati Builder Sdn Bhd
02.2012 - 08.2018
  • Arranged meetings and appointments and updated records to assist management.
  • Proofread and edited professional documents to fix errors.
  • Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
  • Enhanced office efficiency by streamlining filing systems, ensuring quick and accurate retrieval of documents.
  • Coordinated meeting schedules for management, facilitating smooth operation and effective communication.
  • Input data into spreadsheets and databases.
  • Purchased and maintained office supplies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Informed and supported business leaders through consistent communication and administrative support duties.

Sales Associate

Habib Jewels , Malaysia
06.2009 - 11.2011
  • Built relationships with customers to encourage repeat business.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Education

Sekolah Menengah Kebangsaan Bukit Mendi
Triang, Pahang, Malaysia
12-2007

Skills

Document management

Timeline

Front Desk / Cum Admin

Seven Racing Sdn Bhd
12.2021 - Current

Coway Lady

Coway , Malaysia
01.2019 - 11.2021

Administrative Clerk

Tati Builder Sdn Bhd
02.2012 - 08.2018

Sales Associate

Habib Jewels , Malaysia
06.2009 - 11.2011

Sekolah Menengah Kebangsaan Bukit Mendi

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Nurul Fatehah HadisFront Desk / Cum Admin