Nurul Ezzaty Binti Mohd Zaidi
Assistant Manager, Warehouse Cum Purchasing
Ipoh, Perak
Summary
Dynamic operations manager with extensive experience at Top Glove, excelling in team leadership and cost reduction. Proven track record in enhancing supplier relations and implementing effective purchasing policies. Recognized for fostering collaboration and mentoring staff, driving performance improvements, and achieving significant operational efficiencies. Adaptable and results-oriented professional committed to organizational success.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
12
12
years of professional experience
Work History
Assistant Manager, Raw Material SourcingPurchasing
Top Glove
05.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Generated repeat business through exceptional customer service.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Internal Auditor
Top Glove
01.2024 - Current
- Produced audit reports.
- Documented recommendations to improve internal controls.
- Identified and reported audit issues.
- Performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Investigated discrepancies discovered during auditing process.
- Provided valuable insights to management by presenting clear and concise audit findings, contributing to informed decision-making processes.
- Supported management in developing action plans to address identified issues, promoting timely resolution of audit findings.
- Assisted in the preparation of audit reports that clearly communicated findings and recommendations to key stakeholders.
- Evaluated compliance with regulatory requirements, mitigating potential risks and protecting organizational reputation.
- Reviewed and identified risks, analyzed controls and tested compliance.
- Evaluated company's policies to determine how well standards adhered to best practices.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Enhanced internal control systems by conducting thorough risk assessments and implementing effective audit recommendations.
- Prepared and distributed risk and audit reports to appropriate personnel.
- Explained risk and compliance concepts to managers and executives.
- Contributed to a positive work environment by collaborating effectively with colleagues across all levels of the organization.
Asisstant Manager, Warehouse
Top Glove
10.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Purchasing Executive
Top Glove
02.2013 - 10.2014
- Enhanced supplier relations through effective communication, timely follow-ups, and addressing concerns professionally.
- Identified and implemented options to reduce overall product cost such as consolidation, volume discounts and use of low cost transportation alternatives.
- Built and maintained relationships with manufacturer representatives to negotiate pricing, terms, freight and return allowances.
- Implemented a vendor evaluation system to ensure consistent quality standards across all suppliers.
- Promoted sustainability initiatives within the organization''s purchasing practices, aligning environmental goals with business objectives.
- Developed purchasing policies and procedures that improved compliance and accountability within the organization.
Education
Bachelor of Arts - Political Science And Government
Universiti Utara Malaysia (UUM)
Kedah 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Team motivation
Decision-making
Recruiting and interviewing
Time management
Adaptability and flexibility
Team building
Team collaboration
Timeline
Assistant Manager, Raw Material SourcingPurchasing
Top Glove
05.2024 - Current
Internal Auditor
Top Glove
01.2024 - Current
Asisstant Manager, Warehouse
Top Glove
10.2014 - Current
Purchasing Executive
Top Glove
02.2013 - 10.2014
Bachelor of Arts - Political Science And Government
Universiti Utara Malaysia (UUM)
04.2001 -
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