Nurul Azwin Junaidi

• Conducted comprehensive customer service for Umobile project and corporate training sessions for staff.
• Developed customized lesson plans and instructional materials to meet specific training goals.
• Collaborated with team leaders and managers to align training initiatives with company objectives.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Collaborated with subject matter experts to create accurate training content.

• Run the training sessions aimed at enhancing employee skills in alignment with client objectives.

• Coordinated with managers and team leader to ensure smooth communication and goal achievement.
• Created and distributed training support materials, improving overall team productivity.
• Provided ongoing coaching on Quality Assurance elements to improve employee growth and performance.

• Expanded client base (Maxis Project) through proactive prospecting and building strong relationships with potential customers.
• Delivered excellent sales presentations, overcoming objections with persuasive techniques.
• Supported team members in achieving shared goals, contributing to a collaborative work environment.
• Escalated complex customer concerns to management, ensuring prompt resolution.

• Assisted underwriting teams in evaluating risk profiles of prospective clients, enabling accurate pricing decisions based on individual needs assessments.
• Delivered informative presentations to bank employees on the benefits of bancassurance products for both customers and the institution itself.
• Contributed significantly to revenue growth by consistently meeting or exceeding quarterly sales targets.
• Received numerous accolades from management for exceptional customer service skills and dedication to excellence in sales performance.

• Reduced call handling time by quickly resolving customer issues and addressing concerns professionally.
• Promoted financial products and services through cold calling and customer outreach.
• Assisted customers with credit card queries and financial planning options.
• Consistently achieved sales targets through effective communication and customer service.