Nurul Azwanie Mat Nordin

• Responsibilities include reception duties, administrative support, customer service, organization and coordination.
• Answered central telephone system and directed calls accordingly.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Resolved customer problems and complaints.
• Routed incoming mail and messages to relevant personnel without delay.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Answered phone promptly and directed incoming calls to correct offices.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Reduced incoming call response time by implementing an effective call routing system.

Reception Duties: -Warmly welcome visitors and guests to our office, ensuring a positive and professional experience. -Answer and direct incoming calls to the appropriate departments or individuals. -Manage the reception area, keeping it tidy and organized at all times. -Handle incoming and outgoing mail and packages, distributing them accordingly.

Administrative Support: -Assisting L&D teams to organized and arranged training seminar. - Scheduling appointments and managing calendars for executives and staff. - Provide administrative assistance to various departments, including data entry, filing, and document preparation. -Perform data entry tasks with accuracy and efficiency. Maintain and update filing systems, both electronic and physical. -Assist with procurement of office supplies and equipment as needed. -Safety floor coordinator to assure staffs coordinate to a safety compound during emergency evacuation. -Overseeing securities and cleaners daily operation.

Customer Service: -Provide excellent customer service to clients, vendors, and employees who may have inquiries or require assistance. -Act as a liaison between visitors and employees, ensuring smooth communication and coordination. Organization and Coordination: -Maintain electronic and physical filing systems in an organized manner. -Coordinate with various departments to ensure timely completion of tasks. Assist in planning and organizing company events or meetings as required. -Keep track of office equipment and coordinate repairs or maintenance as needed.

• Responsibilities include reception duties, administrative support, customer service.
• Offered technical support and troubleshot issues to enhance office productivity.
• Optimized inventory control procedures to prevent supply shortages while reducing storage costs in the process.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Collaborated with cross-functional teams on various projects, ensuring smooth workflow and completion within deadlines.
• Maintained open lines of communication between departments through effective liaison duties that fostered collaboration efforts.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Assisted development and implementation of new administrative procedures.

Reception Duties: -Answer incoming calls and take messages -Meeting Room Booking - Receive, handle and direct visitors to respective departments - Receive, open, stamp and distribute incoming mails promptly - Update and distribute Master Phone List, Vehicle Listing - Maintain good housekeeping of the entire department area - General administrative work. - Other duties as and when assigned. -assisting for ordering beverage stationery -Process for purchasing & receiving (SAP SYSTEM) -Assist in any events or preparation.

Administrative Support: -Coordinate appointments, meetings, and conference room bookings as requested. -Assist in arranging travel plans and accommodations for staff members. -Monitor office supplies inventory and place orders when needed. -Aid in drafting correspondence, reports, and presentations. Handle incoming and outgoing mail and packages efficiently.

Customer Service: -Act as the primary point of contact for customer inquiries and requests. -Address customer concerns promptly and professionally to maintain high levels of satisfaction. -Assist in resolving customer complaints or issues with empathy and efficiency.