Nurul Azwa Nazri
Retail store manager
Petaling Jaya, Selangor
Summary
Proven leader in retail and customer service, with a track record of driving sales growth and enhancing customer satisfaction at ASTRO and other companies. Skilled in sales leadership and problem-solving, I excel in creating positive customer experiences and streamlining operations to boost efficiency and revenue. Achieved significant improvements in customer feedback scores and sales metrics.
Overview
10
10
years of professional experience
Work History
Service Crew Member
Gelato Ice Cream
01.2015 - 03.2015
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Assistant
Rene's Scarf and Shawl
04.2015 - 06.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Customer Service Executive
ASTRO
07.2016 - 05.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Customer Service Executive
Qoo10 Online Shopping
07.2017 - 09.2017
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Spa Receptionist
Adelia Spa
09.2017 - 07.2018
- Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
- Escorted clients to spa areas, treatment rooms, and offices.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
Retail Store Manager
Aishop Online Solutions
07.2018 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Submitted orders for new inventory.
- Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
Education
Diploma - Psychology And Counselling
Universiti Islam Melaka
Melaka 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Perempuan
Klang, Selangor, Malaysia 04.2001 -
Skills
Sales Leadership
Sales Growth
Customer Service
Problem-Solving
Stock management
Shift Scheduling
Issue Escalation
Customer Needs Assessment
Customer Relationship Management
Payment management
Complaint Handling
Languages
Malay
Native language
English
Proficient
C2
Timeline
Retail Store Manager
Aishop Online Solutions
07.2018 - Current
Spa Receptionist
Adelia Spa
09.2017 - 07.2018
Customer Service Executive
Qoo10 Online Shopping
07.2017 - 09.2017
Customer Service Executive
ASTRO
07.2016 - 05.2017
Sales Assistant
Rene's Scarf and Shawl
04.2015 - 06.2016
Service Crew Member
Gelato Ice Cream
01.2015 - 03.2015
Diploma - Psychology And Counselling
Universiti Islam Melaka
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Perempuan
04.2001 -
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