Nurul Azlina Muhamad
Head Of Quality Assurance
SELANGOR
Summary
I possess a keen ability to quickly adapt to new environments, with a willingness to travel for work unimpeded. Over my 12-year career in quality assurance, I've cultivated a reputation for integrity, firmly believing that principles should guide actions across all domains. While I am characterized by a strong will and a dominant nature, I maintain flexibility, adjusting as needed to each situation. My approach to problem-solving is grounded in logical and common-sense thinking. Although I may have been away from the traditional work environment for some time, I am confident that adherence to standard operating procedures and guidance from a seasoned mentor will accelerate my professional growth.
Overview
12
12
years of professional experience
Work History
Takaful Advisor
Zurich Takaful
03.2022 - Current
- Offered comprehensive advice to clients regarding fundamental financial necessities, empowering them with the knowledge to make informed decisions about their financial well-being.
- Educated clients on the significance of life and medical protection, elucidating the distinctions between various insurance products to help them make sound choices aligned with their needs and goals.
- Conducted in-depth consultations with clients to determine the appropriate level of financial protection against unforeseen events such as death, total permanent disability, or critical illness. Enabled clients to plan effectively for their future security and peace of mind.
- Provided personalized recommendations on suitable insurance coverage tailored to each client's specific circumstances, considering factors such as suitability, necessity, and affordability. Empowered clients to make choices that align with their financial capabilities and long-term objectives.
Customer Quality Specialist
Henry Schein
6 2017 - 2 2022
- Conducted inspections of finished goods at the supplier's factory to ensure they met product quality requirements before shipment.
- Reviewed technical data of the products before authorizing their release for shipment, ensuring accuracy and compliance with standards.
- Any non-conformances were identified during inspection, promptly reported them to the supplier and ensured that appropriate rework was carried out before shipment.
- Meticulously documented all inspection results and findings in detailed reports, which were then submitted to the supplier and updated our compilation database with these results for future reference.
- Conducted schedule audits to ensure that our suppliers were consistently meeting the requirements of ISO 13485, maintaining high standards of quality management in the production process.
- Developed comprehensive packing orientation guidelines for special products, enhancing consistency and accuracy in packaging processes. This initiative streamlined operations for inspectors and suppliers, ensuring adherence to quality standards.
- Implemented a standardized operating procedure (SOP) for maintaining the Master Color Sample in collaboration with suppliers. This strategic approach optimized workflow efficiency and facilitated seamless coordination in preparing, maintaining, and renewing the sample as necessary.
- Consolidated detailed product specifications for all available products, simplifying information retrieval and updates. This centralized repository of specifications improved accessibility and served as a valuable reference for both internal teams and external stakeholders.
- Implemented systematic data management practices by updating inspection results into a master database and projecting supplier performance using pivoted charts. This proactive approach provided actionable insights, enabling informed decision-making and driving continuous improvement efforts.
- Established an efficient system for monitoring and updating the complaint database, while issuing Corrective Action and Preventive Action (CAPA) reports to suppliers. This initiative facilitated prompt resolution of issues, fostering customer satisfaction and reinforcing supplier accountability.
Team Leader
Top Glove
08.2009 - 6 2017
- Implemented standardized inspection methods and sampling techniques, ensuring accurate and reliable assessments of product quality.
- Established a streamlined system for reporting issues and implementing corrective actions, leading to swift resolutions and minimized production disruptions.
- Developed clear protocols for segregating affected lots and initiating rework procedures, resulting in efficient resolution of quality issues before reinspection and release.
- Enhanced defect investigation procedures and streamlined Corrective Action Report issuance, leading to more effective resolution of manufacturing issues and continuous improvement of processes.
- Led cross-functional teams in identifying and implementing process improvements, resulting in enhanced product performance and customer satisfaction.
- Implemented Key Performance Indicators (KPIs) to monitor staff performance, driving accountability and productivity across the organization.
- Developed comprehensive quality plans tailored to customer requirements, ensuring successful new product launches that meet or exceed expectations.
- Defined departmental quality standards and regularly reviewed Standard Operating Procedures (SOPs), ensuring adherence to industry best practices and regulatory requirements.
- Conducted rigorous inter-department audits as an Internal Quality Auditor, ensuring compliance and identifying opportunities for continuous improvement.
- Strengthened safety procedures and implemented comprehensive training programs, fostering a culture of safety and reducing workplace accidents.
- Facilitated regular team meetings and provided targeted training sessions, fostering a culture of collaboration, accuracy, and problem-solving among team members.
- Implemented robust record-keeping and documentation procedures, ensuring transparency and accountability in all quality management activities.
- Mentored junior staff members, fostering their leadership potential and facilitating career advancement within the organization.
- Spearheaded the establishment of the Quality Assurance (QA) Department at a new factory. Successfully developed and implemented processes, standards, and procedures to ensure product quality and regulatory compliance from inception.
- Led a project aimed at enhancing efficiency in automated packing for surgical products. Through meticulous inspection planning and process optimization, achieved substantial reductions in waste and manpower while boosting operational efficiency.
- Directed the validation process for new product manufacturing, collaborating closely with clients and internal departments from planning to execution. Ensured seamless integration of new products into production lines while maintaining rigorous quality standards.
- Played a central role in integrating SAP with the Quality Management (QM) database. Provided crucial data, conducted extensive testing to ensure system readiness, delivered comprehensive training, and offered ongoing support post-implementation across multiple factories in Malaysia and Thailand. This project streamlined quality management processes and enhanced operational efficiency across the organization.
Education
Bachelor of Science - Applied Chemistry
UiTM
Shah Alam Skills
Sample auditing proficiency
Timeline
Takaful Advisor
Zurich Takaful
03.2022 - Current
Team Leader
Top Glove
08.2009 - 6 2017
Customer Quality Specialist
Henry Schein
6 2017 - 2 2022
Bachelor of Science - Applied Chemistry
UiTM
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