NURUL AULA BINTI MAKMUN
SALES AND RETAIL
NO. 5 PPRT KAMPUNG SERI AZAM, 35000, TAPAH, PERAK
Summary
Results-driven Administrator experienced in managing office operations and coordinating logistics to optimize team performance. Enhanced efficiency through effective client support, organization, and proactive problem-solving. Delivered strong communication skills and adaptability to support team objectives and improve workplace efficiency.
Overview
13
13
years of professional experience
Work History
Administrator
PERODUA
05.2019 - 12.2025
- Coordinated scheduling and logistics for meetings, optimizing time management across departments.
- Managed administrative tasks to ensure smooth office operations and support team efficiency.
- Developed and maintained filing systems, enhancing document retrieval processes and organization.
- Assisted in budget preparation and expense tracking, ensuring adherence to financial guidelines.
Salesperson
Avon
01.2019 - 04.2019
- Developed client relationships through effective communication and personalized service.
- Conducted product demonstrations to educate customers on benefits and features.
- Implemented promotional strategies to boost sales during seasonal campaigns.
- Maintained inventory accuracy by tracking sales trends and stock levels.
Cashier
MR. DIY
07.2017 - 12.2018
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Collaborated with team members to streamline checkout operations during peak hours.
- Monitored inventory levels and communicated restocking needs to management effectively.
Supervisor
99 Speedmart
03.2015 - 07.2017
- Oversaw daily operations, ensuring efficient workflow and compliance with company policies.
- Trained new staff on store procedures and customer service standards to enhance team performance.
- Managed inventory control, optimizing stock levels and reducing discrepancies through regular audits.
- Implemented process improvements that streamlined cash handling and reduced transaction times.
Cashier
R&R TAPAH
01.2013 - 09.2014
- Handled cash, credit, and refund transactions with precision and integrity.
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Education
SIJIL PELAJARAN MALAYSIA - SASTERA
SEKOLAH MENENGAH KEBANGSAAN SRI TAPAH
Tapah, Perak, Malaysia 04.2001 -
Skills
Document management
Data entry
Client support
Process improvement
Microsoft Office
Work adaptability Process improvementTeam collaborationMicrosoft OfficeTeamwork
Timeline
Administrator
PERODUA
05.2019 - 12.2025
Salesperson
Avon
01.2019 - 04.2019
Cashier
MR. DIY
07.2017 - 12.2018
Supervisor
99 Speedmart
03.2015 - 07.2017
Cashier
R&R TAPAH
01.2013 - 09.2014
SIJIL PELAJARAN MALAYSIA - SASTERA
SEKOLAH MENENGAH KEBANGSAAN SRI TAPAH
04.2001 -