Nurul Atikah Binti Mat Isa

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Generated repeat business through exceptional customer service.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Maintained database systems to track and analyze operational data.
• Gathered, organized and input information into digital database.

Retrieve company announcements for shareholder advisories.

2. Process/reconciliation corporate event instruction ( voluntary corporate event) , entitlement (mandatory corporate event) and payment