NURUL ATIKA MOHAMED JUFRI
Johor
Summary
Results-driven Line Leader with expertise in supervising and motivating teams in fast-paced manufacturing settings. Skilled in workflow management, quality control, and employee training. Focused on driving efficiency and achieving production targets while maintaining high-quality standards.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Supervisor
MYNEWS RETAIL SDN BHD
Johor
05.2025 - Current
- Supervised daily operations of telecentre, ensuring smooth workflow and high service standards.
- Managed scheduling and resource allocation for team projects, optimizing task execution and team collaboration.
- Trained staff on customer service protocols and technical support, enhancing team knowledge and client interactions.
Line Leader Production
Flextronic Skudai
Johor
01.2023 - 04.2025
- Supervised daily production activities, ensuring workflow aligned with production targets.
- Coordinated team efforts, achieving production schedules and goals through effective collaboration.
- Experienced trainer, capable of providing guidance and instruction to team members.
- Trained new team members on safety protocols and operational procedures.
- Handled job station tasks, including document management and system operations, to support team efficiency.
- Reviewed and processed payroll information to ensure accurate employee compensation.
- Monitored equipment performance and reported maintenance needs promptly.
- Full-time worker with a strong work ethic, committed to working from 7am to 7pm
Cashier
Mercato
03.2023 - 07.2023
- Assisted customers at checkout by processing transactions efficiently
- Delivered friendly and attentive service, enhancing customer satisfaction.
- Received a basic salary of RM1200 monthly, with total earnings of RM1600 including allowances and overtime.
- Basic salary of RM1200++ with a gross salary of RM1600++ (including allowances and overtime)
Manager
CK Lighting Sdn Bhd
01.2018 - 01.2023
- Full-time worker with a consistent schedule from 9am to 9pm
- Earned a base salary of RM1200, with opportunities for additional income through allowances, overtime, and commissions.
- Achieved sales targets by providing expert guidance on lighting products to customers.
- Managed shop operations, ensuring accurate documentation and efficient system management.
- Trained new staff on product knowledge and sales techniques, enhancing team capabilities.
Supervisor
Tenggara Telecentre
01.2011 - 01.2018
- Full-time worker with a consistent schedule from 10am to 10pm
- Earned a base salary of RM1000 while qualifying for additional earnings through allowances, overtime, and performance-based incentives.
- Specialized in sales and service, effectively handling customer inquiries and transactions for handphones.
- Managed shop operations, overseeing document and system management to ensure smooth daily functions.
- Trained team members, enhancing their skills and knowledge in product offerings and customer service.
Waitress
The Bean Cafe
01.2010 - 01.2011
- Part-time worker with flexible availability from 2pm to 1am
- Provided exceptional customer service to ensure high levels of customer satisfaction and repeat business
- Handled multiple roles as bartender, cashier, and waitress to support team and enhance service delivery
- Skilled in multitasking and managing high-pressure situations
- Demonstrated strong communication and interpersonal skills in a fast-paced environment
- Collaborated effectively with team members to deliver efficient and prompt service
- Maintained cleanliness and organization of the work area to ensure a pleasant dining experience for customers
- Adhered to food safety and hygiene standards to ensure the well-being of customers
- Managed cash transactions and maintained accurate cash registers to ensure financial integrity
- Earned a basic salary of RM800++ with a gross salary of RM900++ (including allowances and overtime)
Education
SECONDARY SCHOOL - PMR, SPM
SMK TINGGI SG MAS
Kota tinggi 01.2008 - 01.2011
PRIMARY SCHOOL - UPSR
SK LKTP
Kota tinggi 01.2001 - 01.2007
Skills
- Team management
- Staff management
- Operations management
- Schedule coordination
- Conflict resolution
- Inventory management
- Document management
- Customer service
- Data Entry
References
- Irsyad, Manager, Flextronic, 01128953373
- Syafiqa, Supervisor, Flextronic, 0145140109
Languages
- English
- Malay
- English
Job Title
Line Leader
Languages
Malay
First Language
English
Elementary
A2
Timeline
Supervisor
MYNEWS RETAIL SDN BHD
05.2025 - Current
Cashier
Mercato
03.2023 - 07.2023
Line Leader Production
Flextronic Skudai
01.2023 - 04.2025
Manager
CK Lighting Sdn Bhd
01.2018 - 01.2023
Supervisor
Tenggara Telecentre
01.2011 - 01.2018
Waitress
The Bean Cafe
01.2010 - 01.2011
SECONDARY SCHOOL - PMR, SPM
SMK TINGGI SG MAS
01.2008 - 01.2011
PRIMARY SCHOOL - UPSR
SK LKTP
01.2001 - 01.2007