Nurul Atika Adham
Health Planner Coway
Selangor,Klang
Summary
Dynamic Health Planner with a proven track record at Coway Malaysia Sdn Bhd, enhancing customer satisfaction and driving sales growth through strategic planning and effective customer assistance. Skilled in developing marketing strategies and fostering strong customer relations, I've significantly contributed to boosting sales performance. My interpersonal communication skills complement my sales expertise, ensuring client needs are met with innovative solutions.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Health Planner
Coway Malaysia Sdn Bhd
02.2020 - Current
- Always stay with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Developed new marketing strategies to increase brand visibility and drive sales growth.
- Collaborated with teams to develop promotional offers that attracted new customers.
- Developed successful marketing strategies for promoting special events, sales, and new product launches.
- Created sales and marketing tools, growing clientele and generating quality sales leads.
- Boosted sales performance with targeted marketing strategies and promotional events.
- Built strong internal partnerships with other departments to align on best practices for enhancing the overall client experience.
Customer Service Officer
Mas Awana
01.2015 - 12.2019
- Responded to customer requests for products, services, and flight information.
- Handled disruptions such as denied boarding or delayed flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Maintained a clean work environment by keeping the counter area tidy and well-organized at all times.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Education
Bachelor - Hotel Management
Uitm
Puncak Alam12.2014
Diploma - Hotel Management
Uitm
Bukit Mertajam12.2011
Skills
Closing sales
Customer assistance
Sales Strategies
Demonstrating products
Making offers
Sales expertise
Customer Relations
Network development
Problem solving strength
Strategic planning
Interpersonal communication skills
Product promotions
Product and service sales
Timeline
Health Planner
Coway Malaysia Sdn Bhd
02.2020 - Current
Customer Service Officer
Mas Awana
01.2015 - 12.2019
Bachelor - Hotel Management
Uitm
Diploma - Hotel Management
Uitm