Nurul Asyiqin Jaafar Zahri
Bilingual Service Desk
Shah Alam, Selangor,10
Summary
With 4 years of experience in the IT field, I am quite familiar with IT systems and operations. I also specialize in translating IT-related documents, ensuring accurate and culturally appropriate translations of technical content. This unique blend of IT knowledge and language proficiency has enabled me to contribute effectively to both technical and cross-cultural aspects of IT projects. With my experiences I always ready to serve for the company
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Executive, XOC Operations
Net One Asia
01.2022 - Current
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Handling task like interpreting and virtual meeting for root password, replacement device, rebooting and any issue related to IT.
- Dealing with vendor from juniper, cisco, paloalto, commverge, mist, f5 and more others.
- Quite familiar with IT terms and the way it works.
- Supporting junior member on handling the service desk task.
Associate Executive, XOC Operations
Net One Asia
08.2020 - 12.2021
- Respond to incoming requests for IT support and resolve network, hardware and software issues with computers
- Replying emails in Japanese and translating documents in daily basis
- Able to efficiently and effectively perform the technical requirements
- Able to prioritize effectively and work with a sense of urgency
Customer Service
Concentrix Kuala Lumpur
05.2020 - 06.2020
- Dealing with customers inquiries related to Microsoft via phone calls and emails
- Identifying customers' needs, clarifying information, researching every issue and providing solutions or alternatives to customers
Content Review Analyst
Concentrix Cyberjaya
02.2018 - 04.2020
- Review Japanese content on comments and conduct the content quality control
- Interpret, investigate and make sure the contents comply with company policies, regulations and culture
- Handling complaints and reports with respect to users and community
- Cross skilled, handling more than one LOB, can carry out roles outside my existing responsibilities
Education
Bachelor of Engineering - Civil Engineering
Univeristy of Yamanashi
Kofu Japan 04.2014 - 02.2018
High School - SPM - 9A's
MRSM Tun Ghafar Baba
02.2010 - 11.2011
Skills
Microsoft Words
Powerpoint
Excel
ArcGIS
Fortran
AutoCAD
Certification
Business Japanese Test, 17/07/23, J3 LEVEL
Accomplishments
- Cycling and Charity, 2018, Joining a volunteer work by distributing foods by bicycle for homeless in Kuala Lumpur.
- Student Volunteering in Teaching English and Bahasa Melayu, 2014 - 2018, Teaching basic English and Malay to any student who is interested to learn English and Malay.
- Futsal Tournament in Yamanashi, 2017, Handling a tournament for a charity to build a mosque in Kofu City.
Timeline
Executive, XOC Operations
Net One Asia
01.2022 - Current
Associate Executive, XOC Operations
Net One Asia
08.2020 - 12.2021
Customer Service
Concentrix Kuala Lumpur
05.2020 - 06.2020
Content Review Analyst
Concentrix Cyberjaya
02.2018 - 04.2020
Bachelor of Engineering - Civil Engineering
Univeristy of Yamanashi
04.2014 - 02.2018
High School - SPM - 9A's
MRSM Tun Ghafar Baba
02.2010 - 11.2011
Similar Profiles
Matthew LohMatthew Loh
Head at Net One Asia Pte LtdHead at Net One Asia Pte Ltd
Jillian JeanJillian Jean
Team Supervisor at NET Ministries USA & NET ScotlandTeam Supervisor at NET Ministries USA & NET Scotland
Holly SortmanHolly Sortman
Executive Assistant to the Chief Executive Officer at NET(net), Inc.Executive Assistant to the Chief Executive Officer at NET(net), Inc.
MUHAMMAD SYAHMI ABD ZOHIRMUHAMMAD SYAHMI ABD ZOHIR
Operation Supervisor at Sentina Logistics Sdn BhdOperation Supervisor at Sentina Logistics Sdn Bhd
Alya Nur Hayani Binti AfandiAlya Nur Hayani Binti Afandi
Intern at Kpj Pahang Specialist HospitalIntern at Kpj Pahang Specialist Hospital