Summary
Overview
Work History
Education
Accomplishments
Education
Languages
Contact
Timeline
Generic
NURUL ASYIKIN BINTI AHMAD NAZRI

NURUL ASYIKIN BINTI AHMAD NAZRI

Cheras, Selangor

Summary

Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.

Overview

2025
2025
years of professional experience
2
2
Languages

Work History

Customer Relation and Retention

RH Redha Group Sdn Bhd
09.2024 - Current
  • Developed customer relations strategies to ensure customer satisfaction.
  • Conducted market research and analyzed customer feedback to identify areas for improvement.
  • Built strong relationships with customers by responding promptly to their inquiries.
  • Researched competitive products and services in order to develop better marketing strategies.
  • Maintained accurate records of customer interactions and transactions.

Customer Service Executive

Scicom (Msc) Sdn Bhd
12.2021 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed over 60 customer calls per day and upselling sales by 5%.
  • Provided customer feedback to management team to ensure customer satisfaction.
  • Developed and implemented strategies to increase customer loyalty and retention rates.
  • Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
  • Assisted with the daily operations of the back office by processing customer requests and complaints accurately and efficiently, in accordance with established procedures.
  • Managed database systems for tracking customer information.
  • Resolved customer issues promptly and professionally while adhering to company policies and procedures.

Telesales Representative

Salient Ventures
09.2020 - 12.2021
  • Expanded client base through proactive prospecting and building strong relationships with potential customers.
  • Promoted personal loan benefits to potential customers through outbound calls.

Telesales Representative

SRG Asia Pacific
09.2021 - 10.2021
  • Managed customer accounts by providing new packages and upgrading plans and delivered detailed promotions and exceptional customer service.
  • Completed daily cold calling and outreach to build sales pipeline.

Telemarketing Representative

1M Telesolution Sdn Bhd
01.2021 - 06.2021
  • Utilized persuasive skills to upsell products during calls by addressing concerns promptly and finding solutions tailored to their specific needs.
  • Conducted product demonstrations to potential customers.

Store Supervisor

Happikiddo (M) Sdn Bhd
8 2018 - 8 2020
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Sustained performance by providing comprehensive training and monitored finances and achieved monthly sales targets.
  • Successfully drove new product lines to increase annual profits by 20% - 30% monthly.
  • Maintained records of items shipped, received, or transferred to another location.

Education

Diploma in Food Technology

Universiti Teknologi Mara
Kuala Pilah, Negeri Sembilan

Sekolah Menengah Kebangsaan Bera
Bera, Pahang

Accomplishments

  • Best Agent and Excellent Performance in 2022

Education

Bera,Pahang,Kuala Pilah, Negeri Sembilan

Languages

6,C2,5,C1

Contact

Cheras, Selangor Malaysia

Timeline

Customer Relation and Retention

RH Redha Group Sdn Bhd
09.2024 - Current

Customer Service Executive

Scicom (Msc) Sdn Bhd
12.2021 - 02.2024

Telesales Representative

SRG Asia Pacific
09.2021 - 10.2021

Telemarketing Representative

1M Telesolution Sdn Bhd
01.2021 - 06.2021

Telesales Representative

Salient Ventures
09.2020 - 12.2021

Store Supervisor

Happikiddo (M) Sdn Bhd
8 2018 - 8 2020

Diploma in Food Technology

Universiti Teknologi Mara

Sekolah Menengah Kebangsaan Bera
NURUL ASYIKIN BINTI AHMAD NAZRI