Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
2025
2025
years of professional experience
2
2
Languages
Work History
Customer Relation and Retention
RH Redha Group Sdn Bhd
09.2024 - Current
Developed customer relations strategies to ensure customer satisfaction.
Conducted market research and analyzed customer feedback to identify areas for improvement.
Built strong relationships with customers by responding promptly to their inquiries.
Researched competitive products and services in order to develop better marketing strategies.
Maintained accurate records of customer interactions and transactions.
Customer Service Executive
Scicom (Msc) Sdn Bhd
12.2021 - 02.2024
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Managed over 60 customer calls per day and upselling sales by 5%.
Provided customer feedback to management team to ensure customer satisfaction.
Developed and implemented strategies to increase customer loyalty and retention rates.
Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
Assisted with the daily operations of the back office by processing customer requests and complaints accurately and efficiently, in accordance with established procedures.
Managed database systems for tracking customer information.
Resolved customer issues promptly and professionally while adhering to company policies and procedures.
Telesales Representative
Salient Ventures
09.2020 - 12.2021
Expanded client base through proactive prospecting and building strong relationships with potential customers.
Promoted personal loan benefits to potential customers through outbound calls.
Telesales Representative
SRG Asia Pacific
09.2021 - 10.2021
Managed customer accounts by providing new packages and upgrading plans and delivered detailed promotions and exceptional customer service.
Completed daily cold calling and outreach to build sales pipeline.
Telemarketing Representative
1M Telesolution Sdn Bhd
01.2021 - 06.2021
Utilized persuasive skills to upsell products during calls by addressing concerns promptly and finding solutions tailored to their specific needs.
Conducted product demonstrations to potential customers.
Store Supervisor
Happikiddo (M) Sdn Bhd
8 2018 - 8 2020
Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Sustained performance by providing comprehensive training and monitored finances and achieved monthly sales targets.
Successfully drove new product lines to increase annual profits by 20% - 30% monthly.
Maintained records of items shipped, received, or transferred to another location.
<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br>
Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br>
Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br>
Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br>
Prepared accurate renewal quotes and contracts in compliance with company policies.<br>
Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br>
Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br>
Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited<p>Managed Enterprise and Government account portfolios, driving revenue growth and client retention through strategic relationships.<br>
Engaged proactively with customers prior to renewal dates to secure timely renewals and multi-year contracts.<br>
Oversaw renewal of Oracle's Premier Support contracts for Database, Applications, Middleware, and Hardware Systems.<br>
Collaborated strategically with Oracle channel partners to exceed Support Renewal targets.<br>
Prepared accurate renewal quotes and contracts in compliance with company policies.<br>
Identified and pursued upselling and cross-selling opportunities for Oracle services through long-term contracts.<br>
Provided strategic guidance to customers on future roadmaps and Oracle's statement of changes.<br>
Fostered strong customer relationships, negotiating terms to enhance satisfaction and retention.</p> at Oracle India Private Limited
UlliConsistently Exceeded Sales Targets (104% in Q4-2024, 113% in Q1-2025) by Orchestrating Multi-million Dollar, Multi-year Deals, Resulting in Significant TCV Impact Within Major Enterprise Accounts./liliLeverage Deep Understanding of CI/CD, DevSecOps, and Software Supply Chain Challenges to Articulate JFrog's Unique Value Proposition to Highly Technical and Business-oriented Audiences./liliDeveloped and Executed GTM Strategies for Major Accounts, Effectively Building and Leveraging Relationships With C-VP Level Executives to Expand Deals, Secure Significant Market Share, and Displace Competitors./liliCollaborate Closely With Solutions Engineering, Customer Success and Professional Services Teams to Craft Comprehensive, QBR and Value-driven Proposals That Address Major Clients' Critical DevOps and Software Supply Chain Needs, Resulting in 98% Customer Retention and 30% Customer Growth./liliPresent JFrog Solution in the Context of Business Value, TCO and Demonstrate ROI and Alignment With Customer Pain, Requirements and Growth Trajectory./li/ul at JFrogUlliConsistently Exceeded Sales Targets (104% in Q4-2024, 113% in Q1-2025) by Orchestrating Multi-million Dollar, Multi-year Deals, Resulting in Significant TCV Impact Within Major Enterprise Accounts./liliLeverage Deep Understanding of CI/CD, DevSecOps, and Software Supply Chain Challenges to Articulate JFrog's Unique Value Proposition to Highly Technical and Business-oriented Audiences./liliDeveloped and Executed GTM Strategies for Major Accounts, Effectively Building and Leveraging Relationships With C-VP Level Executives to Expand Deals, Secure Significant Market Share, and Displace Competitors./liliCollaborate Closely With Solutions Engineering, Customer Success and Professional Services Teams to Craft Comprehensive, QBR and Value-driven Proposals That Address Major Clients' Critical DevOps and Software Supply Chain Needs, Resulting in 98% Customer Retention and 30% Customer Growth./liliPresent JFrog Solution in the Context of Business Value, TCO and Demonstrate ROI and Alignment With Customer Pain, Requirements and Growth Trajectory./li/ul at JFrog
<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase<ul>
<li>Spearheaded the entire lifecycle of MetalCloud as DeFacto head, a B2B SaaS platform for foundries, from ideation to scale — currently serving over 110 customers with over ₹1.1 crore in annual recurring revenue.</li>
<li>Drove a strategic product pivot from traceability to real-time metallurgy intelligence after 250+ customer interviews, significantly accelerating market fit and adoption.</li>
<li>Achieved 87% customer retention, a rare benchmark in B2B SaaS, by designing sticky, value-driven features, and strengthening onboarding and support processes.</li>
<li>Increased average order value 25x (from ₹20K to ₹5L); closed 67+ clients, including Tier 1 manufacturers, with the top 10% contributing over ₹5L annually.</li>
<li>Owned GTM and full-stack execution across product, sales, operations, and customer success; improved the demo-to-close conversion rate from 11% to 28% while maintaining CAC under ₹12K.</li>
<li>Operated in a zero-structure, founder-led environment, reporting directly to the CEO and CTO, with full accountability for the roadmap, execution, and revenue growth.</li>
</ul> at NowPurchase