Summary
Overview
Work History
Education
Accomplishments
Education
Languages
Contact
Timeline
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NURUL ASYIKIN BINTI AHMAD NAZRI

NURUL ASYIKIN BINTI AHMAD NAZRI

Cheras, Selangor

Summary

Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.

Overview

2025
2025
years of professional experience
2
2
Languages

Work History

Customer Relation and Retention

RH Redha Group Sdn Bhd
09.2024 - Current
  • Developed customer relations strategies to ensure customer satisfaction.
  • Conducted market research and analyzed customer feedback to identify areas for improvement.
  • Built strong relationships with customers by responding promptly to their inquiries.
  • Researched competitive products and services in order to develop better marketing strategies.
  • Maintained accurate records of customer interactions and transactions.

Customer Service Executive

Scicom (Msc) Sdn Bhd
12.2021 - 02.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed over 60 customer calls per day and upselling sales by 5%.
  • Provided customer feedback to management team to ensure customer satisfaction.
  • Developed and implemented strategies to increase customer loyalty and retention rates.
  • Monitored customer accounts for any changes in service or usage patterns that could indicate dissatisfaction or attrition risk.
  • Assisted with the daily operations of the back office by processing customer requests and complaints accurately and efficiently, in accordance with established procedures.
  • Managed database systems for tracking customer information.
  • Resolved customer issues promptly and professionally while adhering to company policies and procedures.

Telesales Representative

Salient Ventures
09.2020 - 12.2021
  • Expanded client base through proactive prospecting and building strong relationships with potential customers.
  • Promoted personal loan benefits to potential customers through outbound calls.

Telesales Representative

SRG Asia Pacific
09.2021 - 10.2021
  • Managed customer accounts by providing new packages and upgrading plans and delivered detailed promotions and exceptional customer service.
  • Completed daily cold calling and outreach to build sales pipeline.

Telemarketing Representative

1M Telesolution Sdn Bhd
01.2021 - 06.2021
  • Utilized persuasive skills to upsell products during calls by addressing concerns promptly and finding solutions tailored to their specific needs.
  • Conducted product demonstrations to potential customers.

Store Supervisor

Happikiddo (M) Sdn Bhd
8 2018 - 8 2020
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Sustained performance by providing comprehensive training and monitored finances and achieved monthly sales targets.
  • Successfully drove new product lines to increase annual profits by 20% - 30% monthly.
  • Maintained records of items shipped, received, or transferred to another location.

Education

Diploma in Food Technology

Universiti Teknologi Mara
Kuala Pilah, Negeri Sembilan

Sekolah Menengah Kebangsaan Bera
Bera, Pahang

Accomplishments

  • Best Agent and Excellent Performance in 2022

Education

Bera,Pahang,Kuala Pilah, Negeri Sembilan

Languages

6,C2,5,C1

Contact

Cheras, Selangor Malaysia

Timeline

Customer Relation and Retention

RH Redha Group Sdn Bhd
09.2024 - Current

Customer Service Executive

Scicom (Msc) Sdn Bhd
12.2021 - 02.2024

Telesales Representative

SRG Asia Pacific
09.2021 - 10.2021

Telemarketing Representative

1M Telesolution Sdn Bhd
01.2021 - 06.2021

Telesales Representative

Salient Ventures
09.2020 - 12.2021

Store Supervisor

Happikiddo (M) Sdn Bhd
8 2018 - 8 2020

Diploma in Food Technology

Universiti Teknologi Mara

Sekolah Menengah Kebangsaan Bera

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NURUL ASYIKIN BINTI AHMAD NAZRI