NURUL ASYIKIN BINTI AHMAD NAZRI
Customer Service Executive
Cheras
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Executive
Scicom (Msc) Sdn Bhd
12.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Telesales Representative
SRG Asia Pacific
09.2021 - 10.2021
- Managed customer accounts by providing new packages and upgrading plans.
- Delivered detailed promotions and exceptional customer service.
- Retained existing clients by addressing concerns promptly and finding solutions tailored to their specific needs.
- Completed daily cold calling and outreach to build sales pipeline.
Telemarketing Representative
1M Telesolution Sdn Bhd
01.2021 - 06.2021
- Utilized persuasive skills to upsell products during customer calls.
- Retained existing clients by addressing concerns promptly and finding solutions tailored to their specific needs.
- Completed daily cold calling and outreach to build sales pipeline.
- Successfully diffused difficult situations with dissatisfied customers using empathy-driven problem-solving tactics that prioritized client satisfaction.
Telesales Representative
Salient Ventures
09.2020 - 12.2021
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Promoted personal loan benefits to potential customers through outbound calls.
Store Supervisor
Happikiddo (M) Sdn Bhd
8 2018 - 8 2020
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Sustained performance by providing comprehensive training.
- Monitored finances and achieved monthly sales targets.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
Education
Diploma - Food Technology
06.2013 - 04.2016
Sijil Pelajaran Malaysia - undefined
Skills
Microsoft Office 2013
Microsoft Excel 2013
Microsoft Powerpoint 2013
SPSS
Call Management
Performance Tracking
Cold-calling
Record preparation
CRM Software
Service Sales
Inbound and outbound calls
Objection handling
Personal Information
- IC Number: 961208-06-5640
- Age: 28 years and 1 month old
- Date of Birth: 12/08/96
- Gender: Female
- Nationality: Malaysia
- Marital Status: Single
Languages
Malay
Native language
Bahasa Melayu
Proficient
C2
English
Advanced
C1
References
- Scicom (MSC) Sdn Bhd, Menara TA One, 22, Jalan P.Ramlee, Kuala Lumpur, Malaysia, 50250, +603 21621088
- Happikiddo (M) Sdn bhd, 1st Floor, Citta Mall Lot 23-25, Jalan PJU 1A/48, Ara Damansara, Petalling Jaya, Selangor, 47301, +603 2819 6815
Timeline
Customer Service Executive
Scicom (Msc) Sdn Bhd
12.2021 - 02.2024
Telesales Representative
SRG Asia Pacific
09.2021 - 10.2021
Telemarketing Representative
1M Telesolution Sdn Bhd
01.2021 - 06.2021
Telesales Representative
Salient Ventures
09.2020 - 12.2021
Diploma - Food Technology
06.2013 - 04.2016
Store Supervisor
Happikiddo (M) Sdn Bhd
8 2018 - 8 2020