NURUL ASYIKIN BINTI AHMAD NAZRI
Cheras, Selangor
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Scicom (Msc) Sdn Bhd
Kuala Lumpur
12.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and organization.
- Managed over 60 customer calls per day and upselling sales by 5%.
Telesales Representative
Salient Ventures
Cheras, Selangor, Malaysia
09.2020 - 12.2021
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Promoted personal loan benefits to potential customers through outbound calls.
Telesales Representative
SRG Asia Pacific
Kuala Lumpur, Malaysia
09.2021 - 10.2021
- Managed customer accounts by providing new packages and upgrading plans and delivered detailed promotions and exceptional customer service.
- Completed daily cold calling and outreach to build sales pipeline.
Telemarketing Representative
1M Telesolution Sdn Bhd
Kuala Lumpur, Malaysia
01.2021 - 06.2021
- Utilized persuasive skills to upsell products during customer calls and retained existing clients by addressing concerns promptly and finding solutions tailored to their specific needs.
- Made an average of 120 outbound and inbound calls per day.
Store Supervisor
Happikiddo (M) Sdn Bhd
Petaling Jaya, Selangor, Malaysia
8 2018 - 8 2020
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Sustained performance by providing comprehensive training and monitored finances and achieved monthly sales targets.
- Successfully drove new product lines to increase annual profits by 20%.
Education
High School Diploma -
Universiti Teknologi Mara
Kuala Pilah, Negeri Sembilan06-2017
Some College (No Degree) - Science Education
Sekolah Menengah Kebangsaan Bera
Bera,PahangSkills
- Issue Escalation
- Customer Relationship Management
- Customer Needs Assessment
- Payment management
- Account Management
- Customer outreach
- CRM Software
- Technical Support
- Customer queries
- Customer Engagement
- Troubleshooting
Websites
Timeline
Customer Service Executive
Scicom (Msc) Sdn Bhd
12.2021 - 02.2024
Telesales Representative
SRG Asia Pacific
09.2021 - 10.2021
Telemarketing Representative
1M Telesolution Sdn Bhd
01.2021 - 06.2021
Telesales Representative
Salient Ventures
09.2020 - 12.2021
Store Supervisor
Happikiddo (M) Sdn Bhd
8 2018 - 8 2020
High School Diploma -
Universiti Teknologi Mara
Some College (No Degree) - Science Education
Sekolah Menengah Kebangsaan Bera
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