Nurul Amira Binti Aminuddin

Work History

Selgate Corporation Sdn Bhd

11.2023 - Current

Collaborated with healthcare professionals to identify areas for improvement, resulting in higher quality patient care.
Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
Collaborated with cross-functional teams to design, implement, and maintain high-performing networks for diverse clientele.
Managed vendor relationships to negotiate favorable contracts, ensuring cost-effective solutions without compromising quality or performance.
Conducted regular audits to ensure compliance with industry best practices, regulatory requirements, and company policies related to network management.
Streamlined troubleshooting processes by developing comprehensive documentation and training materials for technical support staff.
Resolved workflow issues to optimize team productivity and improve delivery times.
Contributed to increased overall hospital efficiency by analyzing data and implementing process improvements.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Selgate Corporation Sdn Bhd

11.2020 - 11.2023

As a focal contact to stakeholders related to the programs, including vendors and providers.
Handle the operations of the program, including data management, new enrollment, card printing, card sorting, distribution, etc.
Act as a liaison between program owner and provider (merchants and clinics).
Provide weekly, monthly, and annual operations reports, as well as weekly utilization reports (merchants, clinics, and members), to the Head of State Programs (and other reports as and when needed).
To prepare documentation to respective stakeholders according to schedule, including payment vouchers, financial reports, quotations, purchase orders, invoices, etc.
To ensure payment is being made according to schedule.
Resolve escalated complaints, including issues related to the respective program, accordingly and come out with corrective action.
Participate in any events organized by the respective stakeholders.
Enhanced communication channels between clients and internal departments, streamlining processes, and improving overall efficiency.
Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
Collaborated effectively with cross-functional teams to address client needs and drive business growth.
Mentored junior account managers on best practices for maintaining effective client relationships, fostering a culture of continuous improvement within the team.

Selgate Corporation Sdn Bhd

10.2017 - 10.2020

Achieved high first-call resolution rates by providing accurate information and solutions to customers concerns.
Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
Managed daily correspondence, responding to high volume phone calls and emails daily (ensuring streamlined operations).
Accurately entered and updated over 100 data records daily in the company database (maintaining 99% accuracy and reducing processing time).

PMCare Sdn Bhd

11.2015 - 09.2017

To be responsible for answering inquiries, where relevant, relating to personal claims for clients and responding to incoming calls on behalf of the Account Relationship Manager.
Attend walk-in clients for claim submission.
Update daily complaints received from clients.
Handling and reverting to email from client regarding personal claims.
Dealing with clinics and hospitals to obtain patient details on claim submission.
Manage and notify client regarding incomplete claims.

Bioalpha International Sdn. Bhd,

01.2014 - 09.2015

Work as a Quality Control Officer and Lab Assistant.
Handling the lab activities, such as raw material inspection.
Analyze and monitor the quality of the products produced.
Involve in research and development of new research, such as developing new methods in HPLC.
Key in data by using Microsoft Word and Microsoft Excel.
Renew SOP for every equipment in the laboratory.
Run analysis of daily water supply to the production line.
Run the chemical inspection on incoming raw materials.
Run standard analysis for finished product.
Handle QA & QC matters related to finished products.
Maintain good laboratory operation standard to ensure high accuracy of analysis result.
Ensure that all company records and analysis are kept and well established.