Microsoft Office Suites
Nurul Amira Binti Aminuddin
Executive
Shah Alam, Selangor
Summary
Dynamic executive with a proven track record at Selgate Corporation Sdn Bhd, excelling in strategic networking and problem-solving. Achieved significant improvements in operational efficiency through innovative data analytics and team collaboration. Skilled in CRM and adept at fostering customer relationships, ensuring a 99% accuracy rate in data management.
Overview
11
11
years of professional experience
Work History
Executive Provider Networking
Selgate Corporation Sdn Bhd
11.2023 - Current
- Collaborated with healthcare professionals to identify areas for improvement, resulting in higher quality patient care.
- Reviewed work procedures and operational problems to determine ways to improve service, performance and safety.
- Collaborated with cross-functional teams to design, implement, and maintain high-performing networks for diverse clientele.
- Managed vendor relationships to negotiate favorable contracts, ensuring cost-effective solutions without compromising quality or performance.
- Conducted regular audits to ensure compliance with industry best practices, regulatory requirements, and company policies related to network management.
- Streamlined troubleshooting processes by developing comprehensive documentation and training materials for technical support staff.
- Resolved workflow issues to optimize team productivity and improve delivery times.
- Contributed to increased overall hospital efficiency by analyzing data and implementing process improvements.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Executive Account Manager
Selgate Corporation Sdn Bhd
11.2020 - 11.2023
- As a focal contact to stakeholders related to the programs, including vendors and providers.
- Handle the operations of the program, including data management, new enrollment, card printing, card sorting, distribution, etc.
- Act as a liaison between program owner and provider (merchants and clinics).
- Provide weekly, monthly, and annual operations reports, as well as weekly utilization reports (merchants, clinics, and members), to the Head of State Programs (and other reports as and when needed).
- To prepare documentation to respective stakeholders according to schedule, including payment vouchers, financial reports, quotations, purchase orders, invoices, etc.
- To ensure payment is being made according to schedule.
- Resolve escalated complaints, including issues related to the respective program, accordingly and come out with corrective action.
- Participate in any events organized by the respective stakeholders.
- Enhanced communication channels between clients and internal departments, streamlining processes, and improving overall efficiency.
- Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
- Collaborated effectively with cross-functional teams to address client needs and drive business growth.
- Mentored junior account managers on best practices for maintaining effective client relationships, fostering a culture of continuous improvement within the team.
Executive Customer Service Call Centre
Selgate Corporation Sdn Bhd
10.2017 - 10.2020
- Achieved high first-call resolution rates by providing accurate information and solutions to customers concerns.
- Followed up on open cases, ensuring timely resolution and customer satisfaction throughout the process.
- Provided timely feedback on product-related issues encountered by customers to inform improvements in product design or documentation.
- Stayed up-to-date on industry trends and advancements in customer service technology to provide informed recommendations for operational enhancements.
- Managed daily correspondence, responding to high volume phone calls and emails daily (ensuring streamlined operations).
- Accurately entered and updated over 100 data records daily in the company database (maintaining 99% accuracy and reducing processing time).
Junior Executive Customer Service
PMCare Sdn Bhd
11.2015 - 09.2017
- To be responsible for answering inquiries, where relevant, relating to personal claims for clients and responding to incoming calls on behalf of the Account Relationship Manager.
- Attend walk-in clients for claim submission.
- Update daily complaints received from clients.
- Handling and reverting to email from client regarding personal claims.
- Dealing with clinics and hospitals to obtain patient details on claim submission.
- Manage and notify client regarding incomplete claims.
Quality Control & Quality Assurance Assistant
Bioalpha International Sdn. Bhd,
01.2014 - 09.2015
- Work as a Quality Control Officer and Lab Assistant.
- Handling the lab activities, such as raw material inspection.
- Analyze and monitor the quality of the products produced.
- Involve in research and development of new research, such as developing new methods in HPLC.
- Key in data by using Microsoft Word and Microsoft Excel.
- Renew SOP for every equipment in the laboratory.
- Run analysis of daily water supply to the production line.
- Run the chemical inspection on incoming raw materials.
- Run standard analysis for finished product.
- Handle QA & QC matters related to finished products.
- Maintain good laboratory operation standard to ensure high accuracy of analysis result.
- Ensure that all company records and analysis are kept and well established.
Education
Bachelor of Science - Chemical & Bioengineering Technology Bioprocess
04.2001 -
- 3.87
Skills
Strategic Networking
Strategic Planning
Data Analytics
Problem-Solving
Time Management
Problem-solving abilities
Adaptability and Flexibility
Team Collaboration
Customer Service
Critical Thinking
Customer Relationship Management (CRM)
Report Preparation
Software
Customer Relationship Management (CRM) Software
Data Management & Collaboration Tools
Communication Tools
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Achived 80% and above for customer satisfaction level on
average by customer survey - Achieved zero complaints by completing application processing with accuracy and efficiency
Timeline
Executive Provider Networking - Selgate Corporation Sdn Bhd
11.2023 - Current
Executive Account Manager - Selgate Corporation Sdn Bhd
11.2020 - 11.2023
Executive Customer Service Call Centre - Selgate Corporation Sdn Bhd
10.2017 - 10.2020
Junior Executive Customer Service - PMCare Sdn Bhd
11.2015 - 09.2017
Quality Control & Quality Assurance Assistant - Bioalpha International Sdn. Bhd,
01.2014 - 09.2015
Kuala Lumpur University (UNIKL MICET) - Bachelor of Science, Chemical & Bioengineering Technology Bioprocess
04.2001 -