Nurul Amalina Abdullah
Administration
Putrajaya
Summary
Dynamic and adaptable professional with experience at workplace, excelling in customer service and Microsoft Excel. Demonstrated ability to enhance customer satisfaction and streamline operations, contributing to increased sales and efficient store management. Skilled in team collaboration and administrative support, consistently achieving beyond set goals with a proactive approach.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Shop Assistant
Tupperware Branch Kulim
10.2019 - 12.2019
- Remained calm and composed in tense situations involving angry or upset customers.
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Organized shelves to remove slow moving items and add new merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Assistant
Boutique Store
11.2018 - 09.2019
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Intern
Pejabat Mara Daerah Kulim
03.2014 - 08.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Prepared project presentations and reports to assist senior staff.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Education
Diploma - Business Studies
Politeknik Tuanku Syed Sirajuddin
Arau, Perlis, Malaysia 04.2001 -
Skills
Supply maintenance
Cash handling
Team collaboration
Microsoft Office Suite
Adaptability and flexibility
Microsoft Excel
Administrative support
Computer skills
File maintenance
Timeline
Shop Assistant
Tupperware Branch Kulim
10.2019 - 12.2019
Sales Assistant
Boutique Store
11.2018 - 09.2019
Intern
Pejabat Mara Daerah Kulim
03.2014 - 08.2014
Diploma - Business Studies
Politeknik Tuanku Syed Sirajuddin
04.2001 -
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