Nurul Alia Binti Abdul Fallah

• Demonstrated leadership skills in managing projects from concept to completion.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Provided professional services and support in a dynamic work environment.
• Servicing annual general meetings (AGMs), BOD meetings and other company’s meeting (Producing agendas, taking minutes, conveying decisions and handling meeting correspondence).
• Keeping up to date with any regulatory or statutory changes and policies that might affect the organisation.
• Report to the chairman and often liaise with board members.
• Preparing paper work and PowerPoint presentations for meetings and BOD meetings.

• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Handle customer inquiries, complaints, billing questions and payment extension/service requests.
• Work with customer service front liners to keep long lines of customers and maintained one of the highest customer service satisfaction rating in the company.
• Managed customers database accounts, performed customer verification and processed applications, orders and requests.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Provided clerical support, addressing routine, and special requirements.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Proposed business plan for one of the RISDA Company which is smallholder’s development corporation (SHDC/RSS).
• Plan on how to market one of their products which is their mineral water.
• Identifying the potential customers.
• Developing marketing strategy and opportunities for the business growth.

Master in Business Administration (MBA) Arshad Ayub Graduate Business School (AAGBS)

CGPA: 3.28

Bachelor of Business Administration (HONS) International Business Seconds Class (Upper)

CGPA: 3.21

Diploma in Business Studies.

CGPA: 3.13

• Treasurer in Faculty of Business Management.
• Participant in Seminar Protocol of Public Relation.
• Facilitator in committee program of Business Management.