Nurul Aishah Mat Nor
Account Assistants Cum Human Resource & Admin Officer
Summary
Adaptable Business Support Officer with 8 years of providing operational oversight and enhancements to training & consultancy companies. Tireless in seeking untapped opportunities to optimize business processes. Adept at both micro and macro management techniques for aligning business resources with commercial goals.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Head of Business Support
HSE Group of Companies
Seremban
12.2021 - Current
- Liaised with the other department to resolve employee conflicts and concerns in need of escalation.
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Maintained smooth back-office functions to promote efficient business operations.
- Prepared meeting materials, set up meeting rooms and took notes.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Supported special financial and business projects with administrative assistance.
- Documented and analyzed financial data for use in business planning with the director.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
- Proven ability to learn quickly and adapt to new situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in some group projects, delegating tasks and providing feedback.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Head of Sustainable Corporate Communications & Mar
HSE Group of Companies
Seremban
08.2021 - 12.2021
- Oversaw website copy and social media platforms.
- Developed and executed comprehensive communications strategies to increase brand awareness and engagement with team member.
- Wrote content for website and social media campaigns.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
Project Manager
HSE Group of Companies
Seremban
09.2019 - 08.2021
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Developed and initiated projects, managed costs, and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Prepared and submitted project invoices for review and approval.
Operations Manager
HSE Group of Companies
Seremban
09.2015 - 08.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and maintained relationships with external vendors and suppliers.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Retail Sales Manager
Wan & Nor Freshmart
Terengganu
08.2012 - 08.2015
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
Education
BBA - International Business
University Technology MARA
Shah Alam 06.2009 - 06.2012
Skills
Audit Support
Event management
Meeting preparation
File systems oversight
Administrative support
Quickbooks
MS PowerPoint
Billing
Statement Reconciliation
Maintenance and Repair
Self-Motivated
Office support (phones, faxing, filing)
Certification
Certified in Sustainability Practitioner (CSP)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Attachment is the great fabricator of illusions; reality can be attained only by someone who is detached.
Simone Weil
Timeline
Head of Business Support
HSE Group of Companies
12.2021 - Current
Certified in Sustainability Practitioner (CSP)
12-2021
Head of Sustainable Corporate Communications & Mar
HSE Group of Companies
08.2021 - 12.2021
Lead Auditor ISO 9001:2015 & ISO 14001:2015
11-2020
Project Manager
HSE Group of Companies
09.2019 - 08.2021
Operations Manager
HSE Group of Companies
09.2015 - 08.2019
Retail Sales Manager
Wan & Nor Freshmart
08.2012 - 08.2015
BBA - International Business
University Technology MARA
06.2009 - 06.2012