NURUL AINA BINTI MAHMOOD GHAZALI
George Town, Penang
Summary
- To obtain a challenging position at a recognized organization that will allow me to broaden my learnings, expertise and abilities. Secure a responsible employment position that will allow me to completely utilize my expertise and skills while also making a substantial contribution to the company's development.
- Offering excellent organizational skills and commitment to learning and growing in logistics environment. Brings willingness to quickly adapt and master inventory management and order processing systems. Ready to use and develop problem-solving and communication skills in Buyer/Purchaser role.
- Has formal and hands-on experience from
- Real-life commercial and retail world.
- Active involvement in university programs and activities.
- Experienced in hands on negotiation.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Fulfillment Officer
Measat Broadcasts Sdn Bhd (ASTRO)
06.2022 - 07.2024
- Maintained a clean and organized warehouse environment, adhering to safety guidelines and protocols.
- Coordinated efficiently with other departments to address any discrepancies or delays in the order fulfillment cycle promptly.
- Experience in to support internal operations to drive Astro sales expeditiously rapid in numbers.
- Perform the assigned tasks to ensure smooth running of the day to day operation of Fulfillment Centre.
- Allocate stocks to installers(daily)
- Attend to reassignment cases
- Reconcile payment received
- Process any urgent request for fulfillment
- Verify/authenticate reassignment requests
- Prepare daily summary report
- Update ACCESS with installers particulars
- Verify SIF, reassignment and disclaimer forms submitted by installers
- Filing of documents received
- Assist in special ad-hoc project
- Attend to phone enquiries
- Assist to clear back-log cases as assign by management
- Assisting in SAP progress management
- Supported continuous improvement efforts by actively participating in team meetings, sharing ideas, and implementing best practices.
- Improved order accuracy by implementing a streamlined picking and packing process.
- Facilitated cross-functional collaboration between sales, operations, and logistics teams to ensure smooth order processing from start to finish.
- Collaborated with team members to optimize workflow efficiency and meet order deadlines.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open lines of communication.
- Reduced fulfillment errors by closely monitoring inventory levels and conducting regular audits.
Intern Buyer
Benchmark Electronics (M) Sdn.Bhd
08.2021 - 11.2021
- Experienced in a well-designed supply chain management that may assist users or production teams in minimizing lead times and keeping production on schedule while staying within budgeting requirements, as well as ensuring supply chain management continuity by appropriately managing supplies
- An alternative planned to minimize costs and meet customer demands by leveraging the most cutting-edge technology in the market to assure the quality of outputs
- Contributing to cost reduction during the summarizing period
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Front Desk Receptionist
Hotel Malaysia
01.2018 - 08.2018
- Self-motivated and customer service-oriented with extensive experience in resolving conflict with customers
- Thorough and attentive to details in all professional matters
- Diplomatic, personable and result-oriented
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
Café Barista
Hotel Malaysia
01.2015 - 01.2016
- Exposed to interpersonal skills which require effective interaction and strong understanding of customer needs
- Multitasking environment that needed an ability to work under pressure
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Managed inventory levels effectively by monitoring stock levels, placing orders as needed, and minimizing waste through proper storage techniques.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Supported cafe management in achieving revenue targets through upselling menu items such as specialty drinks or baked goods when appropriate.
Education
Bachelor of Business Administration (Hons) - International Business
University Kuala Lumpur
01.2018 - 01.2021
Sijil Tinggi Pelajaran Malaysia (STPM) -
Kolej Tingkatan Enam Haji Zainul Abidin
01.2016 - 01.2017
Sijil Pelajaran Malaysia (SPM) -
SMK Convent Lebuh Light
01.2011 - 01.2015
Skills
- Negotiating
- Purchasing
- Research
- Contracts
- Materials
- Sourcing
- Interpersonal Skills
- Resourcefulness
- Collaboration
- Communication
Extra-Curricular Activities
Head of Department (January 2020)
- For Students Orientation 'WELCOMING AND ORIENTATION WEEK'
Event Committee Member (September 2019/2020)
- For Students Orientation 'WELCOMING AND ORIENTATION WEEK'
Volunteer
- For KL DUATHLON 2018
- For UniKL- Motor GP Hostess Crew for Corporate Suit 2019
Assistant Director
- Program Antara Cinta Dan Maruah 2019
Event Manager
- Kursus Kepimpinan Organisasi Tahap 1 Kawasan Setiawangsa 2019
Facilitator
- For 'WELCOMING AND ORIENTATION WEEK, TRAINING FOR TRAINERS' (WOW TOT) 2020
Dedicated Club Secretary, 2 years, 2019-2020
Event Committee Member
- For GLORIOUS BEAST NIGHT AWARD 2018
Active Participant
- FESTIVAL OF COLOR OF THE WORLD 2019
- FOR EMPLOYABILITY WORKSHOP
- Study Tour 2.0 2018
Personal Information
- Age: 27
- Date of Birth: 12/16/1998
- Nationality: Malaysian
- Race : Malay
- Languages : English & Malay
- Writings / Speak : English & Malay
Timeline
Fulfillment Officer
Measat Broadcasts Sdn Bhd (ASTRO)
06.2022 - 07.2024
Intern Buyer
Benchmark Electronics (M) Sdn.Bhd
08.2021 - 11.2021
Front Desk Receptionist
Hotel Malaysia
01.2018 - 08.2018
Bachelor of Business Administration (Hons) - International Business
University Kuala Lumpur
01.2018 - 01.2021
Sijil Tinggi Pelajaran Malaysia (STPM) -
Kolej Tingkatan Enam Haji Zainul Abidin
01.2016 - 01.2017
Café Barista
Hotel Malaysia
01.2015 - 01.2016
Sijil Pelajaran Malaysia (SPM) -
SMK Convent Lebuh Light
01.2011 - 01.2015
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