Nurul Ainaa Jaapar

A) Employee Engagement & Team Health: -

• Plan and execute employee events, including venue booking and catering arrangements
• Conduct employee satisfaction surveys to gather feedback and identify areas for improvement

B) Talent Development: -

• Design and implement training programs to meet employee needs, ensuring a minimum of 10 hours of training per staff per calendar year
• Source and manage training providers, including booking venues, confirming details, and processing payments
• Maintain accurate records and documentation of training activities, including requests, purchases, attendance, and evaluations
• Enter KPI data into the system on a quarterly basis to track employee performance and scores, ensuring timely submission within prescribed deadlines
• Identify training needs from year-end appraisals and develop plans to address them, including creating training plans and training requests

C) Medical Providers Administration: -

• Update staff movements and rosters on medical providers' portal/person-in-charge to ensure accurate and timely billing
• Process and pay medical payments to Micare and Mediviron within established timelines, ensuring prompt reimbursement and minimal delays

D) Office Administration and Maintenance: -

• Manage inventory levels, ordering, and stocking of office supplies and stationery to maintain a well-stocked and efficient workplace
• Source and procure ad-hoc items for corporate use, including equipment, furniture, and other miscellaneous items

E) Front Office Manager: -

• Provide exceptional customer service by welcoming guests, responding to inquiries, and managing correspondence
• Ensure seamless office operations by handling mail, packages, and phone calls
• Maintain a clean and organized workspace, and oversee equipment maintenance and repairs
• Coordinate with vendors and suppliers to ensure efficient service delivery

F) Ad-Hoc Administration: -

• Provide administrative support to the CEO's department by completing ad-hoc tasks and duties as assigned
• Process and manage the CEO's monthly claims, ensuring timely and accurate submission

A) Greet and direct guests, answer, and screen phone calls, and maintain a tidy reception area

B) Provide accurate information and support to clients, visitors, and staff

C) Receive and distribute mail/deliveries, key in data, and maintain an organized filing system

D) Ensure office security, monitor logbook, and control access via the reception desk

E) Prepare meeting rooms and pantry, maintaining a clean and organized environment

A) Coordinate event planning, execution, and marketing projects from conception to completion

B) Provide on-site event support for registrations, setup, and other tasks

C) Manage databases and maintain accurate records of events, projects, and marketing initiatives

D) Oversee project timelines, budgets, and supplier relationships to ensure timely and cost-effective delivery

E) Ensure events are delivered on time, within budget, and meet expectations through effective planning and execution

F) Travel to on-site inspections and project manage events as needed

G) Fill out reports after events are completed to document lessons learned and improve future events

H) Build and maintain strong relationships with suppliers and vendors