Word
Nurul Ain Binti Jalil
Food Safety Hygiene Officer
Bandar Puchong Jaya, Selangor,10
Summary
Dynamic Food Safety & Hygiene Supervisor at Aeon Bandar Puchong, recognised for enhancing team productivity through strategic planning and effective staff management. Successfully implemented safety protocols and training programs, resulting in improved compliance and operational efficiency. Adept at conflict resolution and fostering teamwork, ensuring a harmonious and motivated workforce. Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimisation, and strategic planning, with a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering a productive work environment.
Overview
4
4
years of professional experience
2
2
Certificate
4
4
Languages
Work History
Food Safety & Hygiene Supervisor
Aeon Bandar Puchong
10.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
Education
Bachelor of Science - Bachelor of Food Science With Honours
University Malaysia Sabah
Kota Kinabalu, Sabah, Malaysia 04.2001 -
Skills
Staff management
Operations management
Process improvement
Strategic planning
Schedule development
Staff discipline
Decision-making
Customer service
Employee motivation
Team building
Training and mentoring
Attention to detail
Analytical thinking
Complex Problem-solving
Processes and procedures
Negotiation
Waste reduction
Process monitoring and improvement
Policy enforcement
Industrial hygiene
Documentation and reporting
Quality control
Coaching and mentoring
Teamwork and collaboration
Multitasking
Adaptability and flexibility
Organizational skills
Active listening
Reliability
Audit reporting
Issue research
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
- Documented and resolved [Issue] which led to [Results].
Additional Information
1. Maintained HACCP plans in compliance with local and international food safety standards, resulting in zero critical non-conformities during audits.
2. Led monthly GMP and hygiene audits across production lines, identifying risks and ensuring corrective actions were implemented within 48 hours.
3. Conducted regular staff training on personal hygiene, sanitation practices, and food handling protocols, improving compliance rates by 30%.
4. Monitored and verified CCPs in daily production to ensure food safety was maintained at all stages, reducing product rejection by 20%.
5. Coordinated with pest control service providers and maintained up-to-date documentation to ensure a pest-free environment, as per ISO 22000 standards.
6. Participated in mock recalls and managed traceability records, ensuring 100% product traceability within 24 hours.
7. Optimized workflow to separate raw and cooked product zones, significantly reducing the risk of cross-contamination.
Software
Powerpoint
Excel
Outlook
Access
OS (Window)
Certification
Certified Halal Executive
Interests
Volunteer Work and Community Involvemen
Sports and Fitness
Photography
Travel
Timeline
Certified Halal Executive
04-2025
Food Safety & Hygiene Supervisor
Aeon Bandar Puchong
10.2021 - Current
Bachelor of Science - Bachelor of Food Science With Honours
University Malaysia Sabah
04.2001 -
Languages
Malay
Native or Bilingual
English
Professional Working
Arabic
Elementary
Korean
Elementary