NURUL AIN BINTI ABDULLAH
CUSTOMER SERVICES/ADMIN (2024-NOW)) - SERVE CUSTOMER, FINANCE ADMIN , DAILY & MONTHLY REPORT , RESORT RUMAH HUTAN BONDA ROZITA (2021-2023) - BARISTA , SERVE CUSTOMER, CASHIER , EVENT , TONG VILLION HOTEL (2017-2020) , F&B ,SERVE CUSTOMER , CASHIER , CHECK STOCK ,LEAD STAFF , SALESGIRL/PROMOTER (BPMALL) (2014-2015) -SERVE CUSTOMER , CHECK STOCK
Kuala Pahang, Pahang,06
Summary
Dynamic customer service professional with a proven track record at GDEX Express Courier Services. Skilled in team management and problem-solving, I excel in fast-paced environments. Committed to enhancing operations and delivering exceptional service, I leverage strong computer skills and a friendly attitude to foster collaboration and drive results.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
CUSTOMER SERVICES/ADMIN
GDEX EXPRESS COURIER SERVICES
SKUDAI,JOHOR BAHRU
11.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- server customer
- Finance admin
- Daily & monthly report
F&B/ EVENT
RESORT RUMAH HUTAN BONDA ROZITA
Batang Kali, Selangor, Malaysia
10.2022 - 05.2024
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved problems, improved operations, and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Serve customer
- Cashier
LEADER F&B
HOTEL TONG VILLION
Muadzam Shah, Pahang, Malaysia
05.2019 - 04.2020
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Trained employees on [Product or Service] and assigned duties.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Assisted in recruiting, hiring and training of team members.
- Serve customer
- cashier
- check stock
SALES GIRL / PROMOTER
BATU PAHAT MALL
Batu Pahat, Johor, Malaysia
01.2014 - 05.2015
- Increased store visibility by creating eye-catching merchandise displays that attracted customer attention.
- Trained new sales associates, sharing best practices and product knowledge.
- Accepted and processed product returns.
- Used in-store system to locate inventory and place special orders for customers.
- Trained new promoters on company policies, products, and promotion techniques for consistent brand messaging across all campaigns.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prioritized helping customers over completing other routine tasks in store.
- Maximized revenue by effectively upselling products and suggesting complementary items.
Education
No Degree - SPM
SEKOLAH MENENGAH BANDAR TUN ABDUL RAZAK
Kuala Pahang, Pahang, Malaysia 04.2001 -
Skills
Customer service
Team management
Problem-solving
Multitasking
Calm under pressure
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Timeline
CUSTOMER SERVICES/ADMIN
GDEX EXPRESS COURIER SERVICES
11.2024 - Current
F&B/ EVENT
RESORT RUMAH HUTAN BONDA ROZITA
10.2022 - 05.2024
LEADER F&B
HOTEL TONG VILLION
05.2019 - 04.2020
SALES GIRL / PROMOTER
BATU PAHAT MALL
01.2014 - 05.2015
No Degree - SPM
SEKOLAH MENENGAH BANDAR TUN ABDUL RAZAK
04.2001 -