NURUL AIENI FATEHAH BINTI ABDUL HADI
JOHOR BAHRU
Summary
A detail-oriented and responsible individual seeking to build a career in administrative and clerical work. Skilled in basic computer operations, document organization, and data entry. Fast learner with the ability to adapt to new work environments and dedicated to performing tasks efficiently and professionally.
Overview
12
12
years of professional experience
Work History
Courier Delivery Driver
J&T EXPRESS MALAYSIA
JOHOR BAHRU, MALAYSIA
04.2025 - Current
- Delivered parcels to customers on time, ensuring satisfaction and reliability in service.
- Provided friendly and professional customer service during parcel handovers.
- Verified and confirmed recipient addresses and delivery information before dispatch.
- Updated delivery status in real time, enhancing tracking visibility for customers and dispatch teams.
- Managed inventory of goods in transit, ensuring correct items were delivered to the right recipients.
- Collected parcels and packages from depots and delivered consignments to addresses specified in dispatch instructions.
- Handled fragile and sensitive items with care, ensuring secure transport to prevent damage.
- Processed Cash on Delivery (COD) payments, maintaining precise records for financial accuracy.
- Maintained good physical fitness to perform heavy lifting safely during transportation of larger goods.
Branch Manager
Kedai Emas VPC
12.2020 - 02.2025
- Oversaw branch sales, customer service, finances, and recordkeeping, ensuring operational efficiency.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Monitored branch performance against key performance indicators, implementing corrective actions to drive improvement.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Resolved customer complaints to maintain high level of satisfaction.
- Fostered friendly, professional customer interactions to enhance overall experience.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Interviewed, hired and developed team.
Dental Assistant
Teeth Q Dental Surgeons
02.2019 - 10.2020
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Enhanced patient comfort by explaining procedures and addressing concerns to alleviate anxiety before treatments.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Maintained cleanliness and organization of dental office, creating a welcoming atmosphere for patients.
- Prepared instruments and equipment for dental procedures, ensuring their availability.
- Prepared patient x-rays and images for dentist review.
- Prepared patient X-rays and images for review by the dentist.
- Managed inventory of dental supplies, minimising waste and ensuring availability of essential resources.
- Enhanced patient comfort by explaining procedures and addressing concerns to alleviate anxiety before treatments.
- Maintained cleanliness and organization of dental office, creating a welcoming atmosphere for patients.
- Prepared patient X-rays and images for review by the dentist.
- Prepared and sterilized instruments and materials for use by dentists.
Dental Assistant
TAG DENTAL CLINIC
08.2018 - 01.2019
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Ensured clean and sterile work environment to prevent cross-contamination and infection.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared patient x-rays and images for dentist review.
- Organised patient X-rays and images for dentist's assessment.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Provided education on proper oral hygiene techniques to promote long-term dental health.
- Maintained cleanliness and organization of dental office, creating a welcoming atmosphere for patients.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Coordinated patient appointment schedules to optimise clinic workflow.
- Monitored patient comfort and safety during procedures to enhance overall patient experience.
Dental Assistant
Tiew & Partners Dental Clinic
08.2017 - 09.2018
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Maintained clean, sterile work environment to prevent cross-contamination and infection risks.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Updated appointment book and computer records to maintain accurate scheduling and patient information.
- Scheduled patient appointments and answered telephone inquiries to ensure efficient office operations.
- Educated patients on proper oral hygiene techniques, fostering long-term dental health and enhancing patient engagement.
- Perform duties as a dental assistant
Sales Assistant
SAVANNA BOUTIQUE
02.2017 - 07.2017
- Assisted customers in selecting clothing based on style, colour, and size preferences, enhancing satisfaction during festive seasons.
- Assisted with promotional activities by explaining fabric features, current fashion trends, and available discounts to customers.Processed incoming stock, conducted quality checks (QC) on garments, and organised inventory in the stockroom.
- Organised store layout to create a clean and visually appealing environment, improving customer shopping experience.
- Processed payment transactions, including e-wallet payments, and accurately recorded daily sales to ensure financial accuracy.
Sales Assistant
SEMANGAT ZAMAN KUAT
12.2014 - 01.2017
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Helped customers locate products and checked store system for merchandise at other sites.
- Executed sales tasks in retail environment, contributing to overall store performance
- Prepared all quantities of goods for sale, facilitating efficient customer service
- Ensured accurate data entry for all orders in system, supporting inventory management
Education
High School Diploma -
Sekolah Menengah Kebangsaan Taman Pelangi
Johor Bahru, Johor, Malaysia12-2014
Skills
- Delivery logistics
- Route planning
- Time management
- Customer service
- Customer relationships
- Cash handling
- Money handling
- Problem solving
- Teamwork
- Group collaboration
- Effective communication
- Adaptability
- Friendly
- Approachable
- Time-bound task completion
Languages
Malay
English
Timeline
Courier Delivery Driver
J&T EXPRESS MALAYSIA
04.2025 - Current
Branch Manager
Kedai Emas VPC
12.2020 - 02.2025
Dental Assistant
Teeth Q Dental Surgeons
02.2019 - 10.2020
Dental Assistant
TAG DENTAL CLINIC
08.2018 - 01.2019
Dental Assistant
Tiew & Partners Dental Clinic
08.2017 - 09.2018
Sales Assistant
SAVANNA BOUTIQUE
02.2017 - 07.2017
Sales Assistant
SEMANGAT ZAMAN KUAT
12.2014 - 01.2017
High School Diploma -
Sekolah Menengah Kebangsaan Taman Pelangi