Summary
Overview
Work History
Education
Skills
Websites
References
Additional Information
Software
Interests
Timeline
Hi, I’m

Nurul Syahirah

Claim Specialist
Kuala Lumpur
Nurul Syahirah

Summary

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Overview

11
years of professional experience
8
years of post-secondary education
2
Languages

Work History

J&T Express (M) Sdn Bhd
Kuala Lumpur

Claim Specialist
09.2022 - Current

Job overview


  • Reviewed insurance and non-insurance claims documents to verify required information and secure any missing data for settlements.
  • Conducted full claim investigations and reported updates and legal actions.
  • Escalated files with significant indemnity exposure to supervisor for approval.
  • Utilized appropriate cost containment techniques to reduce overall claim costs.
  • Collaborated with legal counsel to make organizational claims decisions aligning with governing laws.
  • Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.


J&T Express (M) Sdn Bhd
Kuala Lumpur

Claims Analyst & Arbitrator
05.2021 - 03.2022

Job overview

  • Identified claims, analyzed information and provided solutions to the claims received. Used critical thinking to break down problems, evaluate solutions and make decisions according to policy application and/or contract provisions
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Managed time efficiently in order to complete all tasks within deadlines.

Brightside.Co-Asia
Kuala Lumpur

Claims Specialist
01.2021 - 05.2021

Job overview

  • Conducted full claim investigations and reported updates. Specialize in home & living insurance industry
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Processing claims, negotiating settlements, verifying insurance/warranty coverage, and reviewing insurance/warranty cases for Harvey Norman Singapore clients..
  • Escalated files with significant indemnity exposure to supervisor for further investigation.
  • Conducted full claim investigations and reported updates.
  • Followed up with customers on unresolved issues.

Sony (M) Sdn Bhd
Kuala Lumpur

Customer Service Representative
06.2020 - 01.2021

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Updated account information to maintain customer records.

Scicom MSC Bhd
Kuala Lumpur

Customer Service Executive
12.2018 - 02.2020

Job overview

  • Provided company information and policies to customers upon inquiry and answered questions via email.
  • Lead and communicate with customer to understand, analyzing customer inquiries, developing and implementing procedures and solving complaints
  • Advocates customer or service and products offered by Shopee Mobile Malaysia on e-commerce platforms
  • Focus on minimize issue and connected with customer to identify ways to solve the enquires and complaints.
  • Described service details to customers to provide information on benefits and advantages.

YTL Communications Sdn. Bhd
Kuala Lumpur

Customer Advocate
08.2016 - 04.2018

Job overview

  • Listened to customers in actively to assess issues and provide accurate information.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.


Rofina Marketing Sdn Bhd
Kuala Lumpur

Sales Assistant
07.2015 - 07.2016

Job overview

  • Fielded customer questions to share information about products, availability, and pricing.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Researched new clients for sales team, inputting contact information into Salesforce.

L-Effe Corporation Sdn Bhd
Kuala Lumpur

Assistant Supervisor
05.2014 - 05.2015

Job overview

  • Evaluated employee performance and coached and trained to improve weak areas.
  • Worked with management team to implement proper division of responsibilities.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Required to monitor staff productivity and develop initiatives toward enhanced job performance include performing administrative tasks, documenting procedures, hiring and training staff.
  • Revised work practices to improve efficiency, boost quality and meet production goals.

Give (L) Sdn Bhd
Kuala Lumpur

Retail Assistant
08.2013 - 05.2014

Job overview

  • Assisted customers with prompt and polite support in-person.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.


Celcom Getway Sdn Bhd
Kuala Lumpur

Sales Executive
11.2012 - 07.2013

Job overview

  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Communicate with customer to demonstrate and presenting products/services to maintain accurate records sales performance by engaging with potential or existing clients
  • Analyzed past sales data and team performance to develop realistic sales goals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Handle a complaints and enquiries.

Education

Sekolah Menengah Kebangsaan Lembah Keramat
Kuala Lumpur

Sijil Penilaian Menengah
01.2010 - 12.2012

University Overview

  • Art & Malay Literature

Sekolah Menengah Kebangsaan Taman Keramat
Kuala Lumpur

Penilaian Menengah Rendah
01.2008 - 12.2012

University Overview

  • Business Economics

Skills

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Websites

References

References
  • Andrianty Mustamim, +601128884154, andrianty.mustamim@sony.com, Team Leader, Sony (M)
  • Adubasan @ Asean, +60169465356, adubasan.arumugam@jtexpress.com, Team Leader, J&T Express
  • Kuganeswari, +60182971550, kuganeswari@shopee.com, Team Leader, Scicom MSC
  • Adrian Chen, +60187006371, adrian.chen@ytlcommunications.com, Supervisor, YTL Communications

Additional Information

Additional Information

Notice Period : 1 Month

Willing to travel : Yes (Within Selangor, Kuala Lumpur & Johor Bahru)

Preferred Location : Kuala Lumpur

Expected Salary : MYR 3,600.00

Software

Adobe

Microsoft Words & Excel

Salesforce

POS System

Interests

Interior Design

Marketing & Planning

Baking

Illustration & Drawing

Timeline

Claim Specialist
J&T Express (M) Sdn Bhd
09.2022 - Current
Claims Analyst & Arbitrator
J&T Express (M) Sdn Bhd
05.2021 - 03.2022
Claims Specialist
Brightside.Co-Asia
01.2021 - 05.2021
Customer Service Representative
Sony (M) Sdn Bhd
06.2020 - 01.2021
Customer Service Executive
Scicom MSC Bhd
12.2018 - 02.2020
Customer Advocate
YTL Communications Sdn. Bhd
08.2016 - 04.2018
Sales Assistant
Rofina Marketing Sdn Bhd
07.2015 - 07.2016
Assistant Supervisor
L-Effe Corporation Sdn Bhd
05.2014 - 05.2015
Retail Assistant
Give (L) Sdn Bhd
08.2013 - 05.2014
Sales Executive
Celcom Getway Sdn Bhd
11.2012 - 07.2013
Sekolah Menengah Kebangsaan Lembah Keramat
Sijil Penilaian Menengah
01.2010 - 12.2012
Sekolah Menengah Kebangsaan Taman Keramat
Penilaian Menengah Rendah
01.2008 - 12.2012

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Nurul SyahirahClaim Specialist